Lead and drive resolution of complex technical issues with global Technical Support teams, technology partners, and customers.
Represent the voice of the customer in engineering corrective action and continuous improvement initiatives.
Characterize, validate, and identify field-reported defects while working closely with developers, vendors, and partners.
Document technical findings, resolution strategies, and outcomes to support knowledge sharing and product improvement.
- Take the first step towards your dream career
- Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements (We are looking for 1 of the following 2 skill sets):
Expertise in advanced server hardware architecture, ideally including power subsystem and thermal technologies, with a strong understanding of memory, processor, BIOS and GPU technology.
Strong experience in failure analysis, escalation management, and documentation across server hardware (Monolithic and Modular), log analysis and troubleshooting.
OR
Expertise with networking and communications technologies, such as Ethernet, TCP/IP, NC-SI, FC, iSCSI and InfiniBand, and in-depth knowledge of OSI and TCP/IP layers.
Experience with advanced networking switch configurations and troubleshooting, including vSwitches.
Desirable Requirements
Bachelor’s degree or equivalent in Electrical Engineering, Computer Engineering or Computer Science plus 6 months experience with datacenter servers, networking, or storage or Undergraduate degree and 5 years’ experience.
Occasional travel up to 10%
