Accountabilities
Provide hands-on Level 3 Windows desktop and laptop support, including imaging, deployment, hardware, troubleshooting, and OS-level issue resolution.
Diagnose and resolve Level 2 network issues, including LAN/Wi-Fi connectivity, VPN, basic switch and access-point troubleshooting, and DNS/DHCP problems.
Troubleshoot Windows operating systems, Microsoft 365 / Office applications (Outlook, Word, Excel, Teams, OneDrive, SharePoint), and modern web browsers (Edge, Chrome, Firefox).
Support and troubleshoot networked and local printers, including drivers, queues, and multifunction devices.
Provide first-line troubleshooting for SAP client issues (connectivity, GUI installation, login, basic transaction errors); escalate functional or backend issues to the appropriate team.
Manage user accounts, group memberships, and access in Active Directory, Entra ID, and Microsoft 365 in line with company policies.
Document incidents, requests, and resolutions in the IT service management tool (FreshService); maintain accurate asset records.
Support endpoint security tooling (antivirus/EDR, disk encryption) and assist with patching and software development.
Coordinate with vendors and the central IT team on hardware replacements, warranty claims, and circuit/ISP issues.
Provide friendly, professional customer service to all employees, including executives and remote users.
Participate in IT projects (rollouts, upgrades, migrations) as assigned.
Minimum Skills Required
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
3-5+ years in an IT support/desktop support role, with at least 1-2 years performing Level 3 Windows support.
Windows Support (Level 3): Advanced troubleshooting of Windows 10/11, including registry, Group Policy, profile issues, performance problems, and boot/recovery scenarios.
Networking (Level 2): Solid understanding of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and VPN; able to isolate issues between endpoint, LAN, and WAN.
Microsoft 365 / Office: Strong troubleshooting experience with Outlook (including profiles, OST/PST, shared mailboxes), Teams, OneDrive, and the Office suite.
Browsers: Comfortable diagnosing issues across Edge, Chrome, and Firefox (cache, certificates, extensions, proxy/SSO behavior).
Printers: Hands-on experience supporting networked and local printers, including drivers, print servers, and MFP devices.
SAP (basic): Working familiarity with SAP GUI installation, configuration, and end-user-side troubleshooting; no functional or ABAP knowledge required.
Identity & Endpoint: Day-to-day experience with Active Directory, Microsoft Entra ID, and endpoint management tooling (e.g., Intune).
Excellent verbal and written communication skills; able to explain technical concepts clearly to non-technical users.
Friendly, approachable, customer-service-oriented demeanor.
Strong organizational skills and attention to detail in ticket documentation.
Able to work independently on-site with minimal day-to-day supervision while collaborating with a distributed IT team.
Calm under pressure; able to prioritize when handling multiple concurrent issues.
Industry certifications: CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent.
Experience supporting users in a manufacturing, distribution, or supply chain environment.
Familiarity with ITSM platforms (FreshService preferred) and ITIL practices.
Experience with mobile device support (iOS/Android) under MDM.
Exposure to Azure, AWS, or other cloud platforms.
Bilingual (English/Spanish) is a plus.
Please note: This position does not qualify for relocation expenses.***
Fresh Del Monte Produce Inc. is a global leader in the production, distribution, and marketing of fresh and fresh cut fruits and vegetables. Our diverse product portfolio also includes prepared fruits and vegetables, juices, beverages, snacks, and desserts—available in over 80 countries worldwide. With operations spanning more than 35 countries, we’ve proudly been nourishing families for over 135 years.
We are committed to maintaining a drug-free workplace and are proud to be an Equal Opportunity Employer. Fresh Del Monte and its affiliates do not discriminate based on race, color, religion, national origin, age, disability, gender, veteran status, or any other characteristic protected by applicable law. We also participate in E-Verify* where applicable, to ensure employment authorization eligibility. Driven by our core values - Excellence, Care, Passion, Trust, and Creativity - we invite you to explore our career opportunities and join our FRESH team.
