Ability to be in the Amherst, NY office
Process service requests and support tickets as needed
Teir 2 support for escalations from helpdesk for hardware/software issues
Actively participate in incident calls, escalations, and problem reviews as appropriate.
Endpoint deployment for associates including laptops/desktops/W365 Cloud PCs via WDS and Intune. Including shipping out hardware as needed.
Hardware inventory management in ServiceNow
Basic understanding of Active Directory, GPO, and DNS management
Patching - Assist with weekly and monthly security/vulnerability remediation's with eventual ownership.
Contributes to the technical work of projects
Ability to work as part of a on call rotation outside of regular business hours by phone and ability to go into the office if the need arises.
Maintain systems and documentation for the purposes of audits and compliance
Additional responsibilities may be assigned to meet business requirements
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Required Qualifications
Bachelor’s Degree in Business, Information Technology, Computer Science, or related IT fields.
3+ years of endpoint deployment and management
Engineering and troubleshooting experience related to infrastructure and best practices in both end-user and data center environments
Performed as the technical resource on projects, implementations, and escalations.
Participate in industry standard and internal audits and compliance reviews.
Create and maintain documentation relating to network, servers, configurations, mapping, processes, and services.
Develop process improvements and standard operating procedures.
MS O365
Preferred Qualifications
Endpoint deployment and management ownership
Intune and Azure experience
Patch Management and Software deployments
Experience with IT Change Management Process.
Additional Eligibility Requirements
Excellent verbal and written communication skills and the ability to interact with the Business, the Clients, and with the Data Center Engineers and Operations for explaining and communicating detailed requirements and configurations.
Demonstrated ability to obtain thorough knowledge of the infrastructure configuration and requirements for the supported products.
Strong problem solving and technical skills.
Work independently self-motivated.
Willingness to support off-hour and weekend maintenance work when required.
Travel required
Travel is less than 10% of time
Work environment
Typical work hours are 8 am to 5 pm Monday through Friday Eastern Time and may require additional hours to complete tasks on weekdays or weekends.
Ability to use common computer equipment effectively
Physical demands
Constantly operates a computer as all work is completed on an employer provided computer
Remaining in a stationary position, often standing or sitting for prolonged periods.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.
Assessing the accuracy, neatness and thoroughness of the work assigned.
Light work that includes moving/carrying objects up to 50 pounds.
Affirmative Action/EEO statement
defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
