Benchmark customer success best practices and industry principles, and translate them into a customer engagement framework and Digital Customer Success playbook library
Design and scale intelligence-led customer success plays (onboarding, guided enablement, community, and targeted intervention), defining when customers are best served through Deere-led, dealer-led, or self-service paths
Provide day-to-day leadership for the Digital Customer Success team without direct people-management authority, onboarding new teammates, setting shared priorities and ways of working, aligning resources, and influencing peers to deliver measurable customer outcomes
Drive onboarding, utilization, value realization, retention, and renewals for premium digital products, with an initial focus on reducing churn and accelerating time-to-value
Grow meaningful engagement across Deere's digital ecosystem, including Operations Center Web, Equipment Mobile, and JD, Deere's AI-powered customer assistant, as the foundation for premium digital growth, establishing baselines and measuring behavior change after intervention
Close the gap between Organizational Health insights and customer action, driving setup, connectivity, and proactive outreach where dealers cannot reach
Build community learning and customer advocacy programs that enable peer-to-peer learning and amplify customer success
Identify key drivers of adoption, renewal, and churn, and surface customer insights to support continuous product improvement and implementation tactics
Partner across ISG and A&CS Product Management, Tech Comm, Region teams and dealers to deliver a connected, less siloed customer experience across Deere's digital ecosystem
VISA Sponsorship is NOT available for this position
What Skills You Need
Builder Mindset: Thrives in ambiguity, with the ability to take an operating model from concept to execution: discover, define, develop, deliver
Leadership & Influence: Ability to influence a team and across organizations without direct authority to drive aligned, cross-functional outcomes
Technical Knowledge: Strong understanding of digital and precision technology, including connectivity, and data management systems
Customer Knowledge: Ability to talk shop with customers, understand their operations, and identify how digital tools can help improve their results
Data-Driven: Ability to use customer health signals and metrics such as effort to value (E2V), utilization, retention, and CSAT to prioritize action and measure impact
Communication Skills: Excellent verbal and written communication skills, with the ability to deliver executive-ready updates and convey technical information to non-technical audiences
What Makes You Stand Out
Familiarity with Deere digital products such as Operations Center, Equipment Mobile, PRO Service, and PRO Enterprise
Demonstrated experience working directly with customers and dealers to accelerate technology adoption
Experience applying customer success practices such as guided onboarding, health scoring, playbooks, community learning, and customer advocacy
Experience building operating models, governance forums, and executive reporting from the ground up
Demonstrated experience working broadly across John Deere, collaborating with multiple teams, functions, or business units to drive impact
Experience using AI to turn customer data into proactive action and efficiency, and championing AI adoption across teams
Education
Ideally you will have a degree or equivalent related work experience in the following:
Bachelor’s degree or equivalent work experience
What You'll Get
At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:
Flexible work arrangements
Highly competitive base pay
Savings & Retirement benefits (401K and Defined Contribution)
Healthcare benefits with a generous company contribution in the Health Savings Account
Adoption assistance
Employee Assistance Programs
Tuition assistance
Fitness subsidies and on-site gyms at specific Deere locations
Charitable contribution match
Employee Purchase Plan & numerous discount programs for personal use
Vacation and Holiday Pay
$109,548.00 - $164,316.00 + Benefits
Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL
Must be 18 years of age or older to apply
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.
The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.
ACA Section 1557 Nondiscrimination Notice
The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.
