This is a fully in-office role based in our New York office.
About the Role
As a Technical Program Manager at Decagon, you will own delivery of our most complex customer deployments and drive the internal cross-functional programs that enable enterprise readiness. You will work across APM, Engineering, Product, Research, Security, Legal, and Go-to-Market to translate requirements into executable programs, manage dependencies across parallel workstreams, and surface issues before they become blockers. As Decagon grows, you will be responsible for continuously improving our operational and internal functional excellence so we can scale seamlessly.
In this role, you will
Partner with a forward-deployed working team to drive operational excellence and program management for complex customer implementations end-to-end — aligning on scope, sequencing dependencies, managing risk, and ensuring no one is caught off-guard at handoffs or milestones; this includes design partnerships and strategic accounts where requirements are still taking shape
Translate customer requirements and feedback into structured program plans — working with GTM and Product to prioritize the highest-impact asks, map them to delivery roadmaps, and track execution against committed timelines
Drive internal cross-functional programs — model lifecycle management, security and compliance buildouts, external certifications — from kickoff through completion, aligning stakeholders and holding workstreams accountable without direct authority over executing teams
Your background looks something like this
4-6+ years of experience as a technical program manager or in product/engineering operations, with direct ownership of either complex enterprise deployments or large-scale internal cross-functional initiatives
Track record running high-stakes customer implementations or feature builds at the design-partner or strategic-deal tier, where scope is ambiguous, requirements evolve mid-build, and the customer's success is tied directly to yours
Demonstrated ability to drive programs without authority — an outcome-oriented but collaborative approach that unites teams around shared milestones and holds the work accountable end-to-end with influence
Structured, rigorous approach to ambiguity — able to define program scope, sequence dependencies, surface blockers early, and keep multiple concurrent workstreams moving without losing resolution
Enough technical fluency to engage credibly with engineering teams — able to ask the right questions, pressure-test tradeoffs, and translate between technical and business contexts without going deep on implementation
Exceptional written and verbal communicator — able to calibrate depth, format, and framing for customers, engineering leads, executive sponsors, and external partners alike
Even better if you have
Hands-on experience with LLMs or conversational AI — you've shipped something with these systems, whether in a professional or personal context
A track record of moving programs through legal, security, engineering, and customer approval gates — able to anticipate friction points and keep timelines intact
Benefits
We proudly offer the following benefits for our full-time employees
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Decagon offers a competitive benefits package that varies by country and complements local statutory benefits. Details for this location will be provided during the recruitment process.
