This work spans research, design, enablement, and product strategy. You might:
Advise customers and internal teams on conversation design and voice selection
Evaluate and iterate on voice quality across providers, languages, and use cases
Build playbooks, rubrics, and evaluation frameworks that scale best practices across the team
Partner with Engineering and Product to translate field insights into platform improvements
Your insights will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.
In this role, you will
Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
Build repeatable frameworks for assessing conversation and voice performance
Enable our Customer team to apply strong design judgment independently
Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments
Your background looks something like this
3-5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)
Experience building evaluation frameworks, rubrics, or QA processes
Strong communicator across technical and business contexts
Comfortable working close to the product in a fast-moving environment
Even better if you have
Native or professional fluency in Spanish and/or familiarity with other languages
Experience with TTS providers or speech synthesis tools
Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings
Compensation
$180K - $220K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Decagon offers a competitive benefits package that varies by country and complements local statutory benefits. Details for this location will be provided during the recruitment process.
