You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.
In this role, you will
Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Drive the implementation plan, keep customers and internal teams moving, and surface risks early.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.
Your background looks something like this
4+ years in implementation, onboarding, professional services, technical account management, or a similar customer-facing role at a software company.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
You’re low ego and team-first.
Even better if you have
Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience deploying conversational AI, chatbots, or contact center software.
You’re a power user of AI tools and actively use them to make yourself and your team more effective.
Benefits
We proudly offer the following benefits for our full-time employees
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Decagon offers a competitive benefits package that varies by country and complements local statutory benefits. Details for this location will be provided during the recruitment process.
