Business Function
Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Role Summary
Responsible for delivering Level 2 end-user IT support and day-to-day IT operations at DTI, ensuring a stable, secure and responsive technology environment for business users. The role serves as the key local IT contact and coordinates with regional/global technology teams for effective service delivery.
Roles & Responsibilities
Education Qualification: Bachelor’s Degree
Experience: 5-7 years in IT End User Support (Windows & Mac)
Key Responsibilities
Provide Level 2 support for Windows/macOS, laptops, desktops, peripherals and mobile devices.
Manage incidents and service requests, ensuring timely resolution within agreed SLA and service standards.
Work in DTI IT operations, including user support, workplace technology and day-to-day technology requirements.
Ensure readiness and availability of meeting rooms, MS Teams/VC, printers, Wi-Fi and other collaboration technologies.
Manage IT asset lifecycle activities including allocation, inventory, refresh, replacement and retrieval.
Coordinate with Network, Infrastructure, Cybersecurity, Application and Global IT teams for complex issues and service restoration.
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Manage OEM/vendor support for hardware repair, warranty and replacement activities.
Support new joiner onboarding, office movements, business events and critical user requirements.
Maintain required security, compliance, audit and operational controls.
Key Deliverables
Maintain stable and efficient IT operations with minimal business disruption (~2000 users/laptops)
Deliver consistent SLA performance and high-quality end-user support.
Ensure workplace technology and meeting-room services are available and business-ready.
Maintain accurate IT asset records and ensure timely device allocation and replacement.
Provide effective coordination with business stakeholders, vendors and global technology teams.
Identify recurring issues and drive permanent fixes and service improvements.
Maintain operational documentation and knowledge to ensure service continuity and resilience.
Technical Skills Required
HP/DELL/Lenovo/Apple hardware
Windows 11 OS
Microsoft O365 support
Microsoft Intune basics
Microsoft SCCM
macOS troubleshooting
User account management
Group Policy basics
Windows & Mac Software deployment
Device compliance troubleshooting
OS imaging and deployment
Password resets and unlocks
MFA troubleshooting
Incident, Request, and Problem Management
PowerShell fundamentals
Batch scripting basics
Automation of repetitive tasks
Basic Networking
Location
Hyderabad - DTI Waverock SEZ
Job
Technology
Schedule
Regular
Employee Status
Full time
