Key Responsibilities
1. Patient Journey Design & Enterprise Scale
End-to-End Journey Mapping: Apply behavioral science, journey mapping, and human-centered design principles to map and understand critical inflection points within the dialysis journey.
Behavioral Intervention Design: Architect targeted, evidence-based behavioral interventions (utilizing frameworks such as COM-B, nudges, habit loops, and motivational interviewing concepts) designed to bridge the gap between patient intention and sustained health behaviors.
Rapid Prototyping & Pilots: Design and execute structured clinic pilots to test new activation touchpoints, evaluating operational feasibility, teammate burden, and patient receptivity before scaling.
Operational Playbooks: Translate validated pilot interventions into standardized, scalable operational playbooks for nationwide deployment across thousands of clinics.
Workflow Integration & Change Management: Partner closely with field leaders and cross functional teams to seamlessly embed activation strategies into daily clinical workflows without disrupting core dialysis care delivery.
2. Clinical Analytics, Performance Measurement & Impact Evaluation
Measurement Framework Design: Establish comprehensive evaluation frameworks and KPIs to quantify the end-to-end impact of patient activation initiatives across leading operational indicators, behavioral signals, and clinical outcomes.
Dashboard Creation & Performance Monitoring: Oversee the development and maintenance of dashboards, clinic-level reporting, and executive scorecards in partnership with Analytics and Reporting teams.
Actionable Insights & Data Storytelling: Synthesize complex data sets into clear, compelling narratives and actionable operational insights for senior clinical and business leaders to drive strategic prioritization and resource allocation.
3. Cross-Functional Leadership, Product Management & Technology Enablement
Digital Integration: Collaborate with Clinical Product and IT teams to embed activation prompts and automated triggers directly into core electronic health record (EHR) and teammate systems.
Emerging Tech & Direct-to-Patient Capabilities: Advance the strategic use of CRM platforms, conversational/agentic AI, SMS, and digital patient portals to support an omnichannel, connected patient experience.
Executive Governance: Facilitate steering committees, executive readouts, and operational governance forums to maintain organizational alignment, share clinical milestones, and secure ongoing executive sponsorship.
4. People Leadership & Team Development
Direct Supervision & Mentorship: Supervise, mentor, and develop a Senior Analyst, fostering a culture of intellectual curiosity, analytical rigor and continuous learning.
Culture & Inclusion: Champion DaVita’s core values and foster an inclusive, collaborative, and mission-driven team environment.
Qualifications & Candidate Profile
Required Qualifications
Bachelor’s degree in Business, Healthcare Administration, Public Health, Behavioral Science, or a related field.
5+ years of progressive professional experience in healthcare strategy, clinical operations, program management, or top-tier management consulting.
Demonstrated track record of leading operational innovation—taking complex clinical initiatives from early-stage concept/pilot to enterprise-wide scale within a multi-site healthcare or matrixed corporate setting.
Strong background in clinical/operational analytics, program evaluation frameworks, and translating data into actionable operational strategies.
Proven ability to lead through influence, build trust with executive and clinical stakeholders, and drive cross-functional consensus without formal authority.
Strong structured problem-solving, narrative development, and executive presentation capabilities.
Preferred Qualifications
Master of Business Administration (MBA), Master of Health Administration (MHA), Master of Public Health (MPH), or equivalent advanced degree.
Prior experience in management consulting or internal corporate strategy within healthcare or life sciences.
Demonstrated exposure to behavioral psychology, behavioral economics, COM-B frameworks, habit formation, or human-centered design methodologies.
Experience working within multi-site healthcare operations, dialysis, chronic disease management, or value-based care models.
Direct experience leading analytical workstreams or supervising analysts level teammates.
Essential Superpowers for Success
Analytical Rigor & Data-Driven Mindset: Instinct to test hypotheses with data, measure what matters, and let empirical evidence guide program design and iteration.
Bias for Action & Ownership: Thrives in white spaces; approaches complex ambiguity with proactive problem-solving, structured frameworks, and end-to-end accountability.
Empathetic Influencer & Change Agent: Exceptional emotional intelligence (EQ) and communication skills to rally diverse stakeholders—from frontline technicians to executive leaders—around a shared patient mission.
What We’ll Provide
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
#LI-CM5
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
- This position will be open for a minimum of three days.
- The Salary Range for the role is $85,000.00 - $135,000.00 per year.
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
