Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training KPIs.
Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary
Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations
What we look for
Data and AI domain knowledge and experience working with customers to realise business value through to production implementations
Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution
Excellent customer-facing skills and the ability to communicate with and develop strong relationships at all levels including with senior executives both internally and externally
Consistent track record of identifying customer needs and successfully implementing solutions
Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence
Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes
Proven experience in estimating effort and scope for services
Proven experience in meeting and achieving KPI and targets including CSAT, Bookings and Revenue.
Outstanding communication and customer relationship skills
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
