Lead the post-technical-win account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
Be the accountable technical leader for specific use cases and customers across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, go-live, and healthy consumption of the workloads the customer has chosen to run on Databricks
Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, often spanning multiple use cases within the largest and most complex organizations
Leverage Shared Services, User Education, Onboarding/Technical Services, and Support resources, and escalate to subject matter experts when work falls beyond your scope or expertise
Create, own, and execute a point of view on how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals
Partner with Databricks Product and Engineering teams on new product innovations, private previews, and upgrades
Develop an execution plan spanning all customer-facing technical roles and teams across the following work streams:
Main use cases moving from ‘win’ to production
Enablement / user growth plan
Product adoption (strategy and activities to increase adoption of Databricks’ Lakehouse vision)
Organic needs for current investment (e.g. cloud cost control, tuning & optimization)
Executive and operational governance
Provide internal and external updates to your Technical GM — KPI reporting on usage and customer health, covering investment status, key risks, product adoption, and use case progression
What we look for
5+ years of experience accountable for technical project / program delivery in Data and AI, with the ability to contribute to technical debate and design choices alongside customers
Programming experience in Python, SQL or Scala
Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
Understanding of solution architecture for distributed data systems
Understanding of how to attribute business value and outcomes to specific project deliverable
Technical program or project management, including accountability for accounts, stakeholders, and resources
Experience resolving complex, high-stakes escalations with senior customer executives
Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis, and managing delivery of complex programs/projects
Track record of overachievement against quota, goals, or similar objective targets
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
Can travel up to 30% when needed
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.
Local Pay Range
$180,000—$247,500 USD
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
