Create and maintain the technical knowledge base and standard operating procedures.
Ability to communicate verbally and written with customers efficiently.
Adhere to Response and Resolution SLAs strictly.
On need basis, if required, should be able to support Data Intensity customers’ production instances, support in debugging the issues and Identifying the solution, pro-actively suggesting customers best practices
Provide root cause analysis, fix resolution, implementation support, and continuous process improvement
Requirements
10+ years of Technical experience in Oracle E-Business Suite 11i/R12.1.X/R12.2.X SCM (OM, INV, PO), Financials (AP, AR, GL) and Manufacturing (WIP, BOM) Modules.
Must have hands-on development experience in most of Oracle development tool set - including SQL,PL/SQL, Oracle Reports, XML Publisher Reports, OAF, Workflow, Forms Personalization, Oracle Forms, Interfaces and Conversions. Knowledge of Shell Scripting & Python Scripting is desirable.
Should have developed and customized RICE components like Reports, Interfaces, Conversions and Extensions as per client requirements.
Should have working experience on Discoverer Reports.
Should have technical experience in writing complex SQL queries and PL-SQL procedures /packages/functions with respect above modules.
Should have professional experience in writing MD070, MD120 and relevant AIM Documents.
Should have knowledge of ITIL framework working in Development and Support projects.
Should have client management skills and ability to lead technical discussions in client meetings
