Responsible for customer communications including ticketing system, email, direct person to person phone interaction, as well as participation in conference calls, and in some cases providing leadership of customer interaction in conference calls and other communications.
Work on other functions and duties as assigned.
In combination with
Bachelor's degree in Computer Science, Management Information Systems, or related field preferred OR equivalent combination of education and experience.
MySQL and Cloud certifications preferred.
1-3+ years of direct hands on DBA support for MySQL.
Expertise in all major versions of MySQL including Oracle, Percona, MariaDB.
Hands-on operational DBA expertise in the areas of Replication, Log shipping, High Availability (PXC and Oracle Clustering) and Backup/Recovery.
Performance-tuning skills to review performance data and prepare reports.
Expertise of maintenance/patching mechanics.
Logging, managing, and resolving SR's with Oracle or other open source support.
SQL and Linux scripting skills are required skills.
Hands on Linux and Windows system administration experience a plus.
Strong communication skills are a requirement for this position
Strong English speaking and writing skills are required
Ability to manage customer or in-house escalation calls is required
Strong comprehension skills are required
Conversational skills are a must
Strong skills in the use of Microsoft products: MS Word, Excel, and Outlook are required.
Experience and ability to follow but also develop and write operational documentation is required.
You are the best candidate if you have
3+ years of experience in a services company is strongly preferred (Hosting, Remote Services, XaaS etc)
MySQL, ITIL Foundation and Cloud (Azure, AWS) certifications preferred.
Experience with Code Migration tools is a plus.
Hands on Linux and Windows system administration experience a plus.
Experience with AWS and Azure Cloud is a plus.
Our benefits and fun
3 weeks of accrued vacation time per year
Flexible working schedule
Competitive Health Benefits
Employee Recognition Program
Our application procedure
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Details
Location: Hyderabad, India
Department: Managed Services
Position Title: MYSQL Database Administrator