Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
Develop and maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
Successfully execute project management principles for small to medium projects through to include project planning, managing scope, budget, and change requests using best practice implementation methodology
Manage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the position
Collaborate and provide troubleshooting support for team members
Ensure customer concerns are proactively communicated to leadership as appropriate
Document and deliver project status updates to all necessary individuals responsible for the service activity
May participate in Department/Company SDPs or initiatives such as services methodology, product launches, and new service offerings
Responsible for keeping current on all product releases and enhanced/modified features
Perform other related duties as assigned
Requirements
Knowledge, Skills, and Abilities
Advanced working knowledge and understanding of Laboratory Information Software management/administration, In Vitro Diagnostic instrument interfacing, and laboratory workflows
Advanced working knowledge of the following: TCP/IP Network troubleshooting, Server Log Analysis, Microsoft Windows Server, VMware Virtualization, Serial device connectivity, Network Device Services, and InterSystems Cache/IRIS Administration and basic interface configuration, testing
Advanced working knowledge of Data Innovations’ products
Strong interpersonal and presentation skills
Strong analytical and problem-solving skills
Strong communication skills (written and verbal); including ability to communicate highly technical concepts to people of varying levels of technical competency
Effectively manage multiple priorities under constant deadlines and in potentially stressful environments/situations
Self-motivated and ability to successfully work independently
Ability to deliver and portray the Company’s solutions in a positive and professional manner
Ability to teach and instruct peers and clients
Demonstrated knowledge of and ability to execute upon the principles surrounding project management
Ability to meet travel requirements – up to 30% travel required, which may include travel outside of normal business hours – including evenings and weekends
Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
Ability to follow DI’s policies and procedures and system usage practices
Education and/or Experience
Associate degree in medical technology or sciences and the completion of an Accredited Program in Medical Laboratory Technology OR at least 3 years working as a Laboratory Technician. OR Minimum associate degree in business management, Computer Science or related field and at least 3 years of related working experience. Alternatively, a combination of education and experience where comparable knowledge and skills can be obtained.
Physical Requirements/Working Conditions
While performing duties of this job, the employee is predominantly functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.
Preferred skills and experience
In addition to the above requirements, the ideal employee/candidate will have experience with the following:
Medical Technologist (ASCP, NCA, or equivalent) certification
Working knowledge and understanding of Laboratory Information Software, IVD instrumentation and laboratory operations
Demonstrated experience using Data Innovations’ products/services
Certification in Project Management
Previous consulting experience
Experience conducting adult education training courses
Proficiency with Microsoft Office, Salesforce, SharePoint and NetSuite applications
Supervision Level
This person reports directly to the Manager, Implementation Consulting.
Compensation & Benefits
Salary Range: 101,661.97 - 132,598.81. Compensation will be determined based on education, experience, knowledge, skills, and abilities, as well as internal equity and market data.
Bonus: Full-time, non-sales employees are eligible for DI's annual bonus plan, which takes into account individual, group, and corporate performance.
Benefits: DI offers a competitive benefits package including medical, dental, vision, basic life insurance, paid holidays, paid time off, and a 401(k) matching plan.
If you like working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
