This crucial, fast paced role involves assisting customers with deploying Darktrace technology within network, cloud, OT, and email environments as well as leading and becoming a trusted advisor to key customers in their security infrastructure design and planning.
What will I be doing
You will be regularly completing deployment projects on or before expected Service Level Objectives (SLOs) and integrating new systems into existing network architecture. On the support side, you'll efficiently manage customer support tickets to assist with technical issues and proactively engage with customers to help maintain a healthy deployment.
In this position you'll be maintaining and enhancing communication between all go-to-market teams including sales, customer success, and operations.
What experience do I need
We welcome applications from technical candidates with the strong ability to collaborate with internal and external stakeholders (including mentorship of other technical resources). On a technical level, you'll ideally have the following experience:
A technical educational background or have experience working as a Network, Cloud, OT or SOC Engineer (or similar role),
Basic knowledge of computer networking protocols, LAN and WAN, cyber security principles, and the OSI reference model,
Entry level understanding of network and cloud architecture design, configurations, principles, and best practices,
Basic familiarity with OT network principles and practices based on the Purdue model,
Foundational level knowledge and/or certifications with industry-standard vendors such as AWS, Microsoft, Cisco, or Palo Alto Networks.
Fluency in additional European languages is desirable but not essential.
Additionally, it would be helpful if you had experience in implementing Darktrace sensors and software modules into various environments (including cloud, email, and OT) as well as experience with Darktrace deployment options, integrations, and response enablement and tuning (custom routes, firewall integrations, email) although this is not a requirement for the role. 

 As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability. 

 Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.
