Capacity Management
Maintain current status and future status reporting on all capacity thresholds within the facility.
Customer Support
Work with centralized Implementation Managers to assure on-time and quality delivery and customer orders and build-outs.
Manage the implementation process for the scopes of work under Facility Operations, to ensure the successful and timely delivery of service. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc.
Support the Sales Organization in the placement of potential new customer orders.
Act as single point of contact for local customer teams in the resolution of day to day issues
Lead and direct facility tours for new customer deals
Review customer contracts
Represent CyrusOne on customer audits and provide required documentation
Reporting and Compliance
Manage all internal and external monthly reporting required from the region
Coordinate with internal departments (e.g.: Accounting, Finance, EH&S, Compliance, Security and Energy Management) to meet month end reporting needs
Ensure that customer reports are accurate and delivered on-time
Understand and execute Business Continuity Planning.
Maintain updates and training for our Facility Operations Handbook
SOX Audits
Maintain documentation for all CyrusOne certifications and audits
Budgeting and Forecasting
Manage OPEX for the region based upon developed budgets.
Create CAPEX plans equipment maintenance and replacement
What We Are Looking For
Bachelor's Degree in Electrical or Mechanical Engineering or related field (equivalent work experience may be substituted for degree)
7+ years experience in managing and maintaining critical infrastructure, preferably in a data center environment
10+ years supervisory or personnel management experience preferred
Excellent verbal and written communication skills
Ability to work well with all levels of people within the organization
Ability to direct and manage work groups
Excellent organizational skills
Ability to work well under pressure and manage multiple concurrent priorities
Excellent time management skills
Strong customer service skills
Ability to develop and document procedures and train personnel on the procedures
Consistently displays a positive attitude with customer first mentality
Proficient with Microsoft Office
Ability to work under pressure and manage multiple concurrent priorities
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
Work Environment
Monday - Friday
Some stress may occur at times
Must be able to lift 50 pounds
Must be available for after hour work needs
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
