What Will You Do
Enterprise Customer Success
Own the technical architecture and integration strategy for Enterprise customers from onboarding through long-term adoption
Serve as the escalation point for complex technical challenges, integrations, and architecture decisions
Lead onboarding activities including deployment validation, requirements gathering, and success criteria definition
Conduct Executive Business Reviews (EBRs) focused on adoption, security posture, and strategic roadmap alignment
Monitor customer technical health including integrations, governance, and detection maturity
Drive platform expansion by identifying new use cases and architecting phased rollouts
Partner closely with Implementation Engineers during onboarding and maintain ongoing architecture governance
Partner & Distributor Enablement
Enable partners to deliver enterprise-grade implementations and customer success services
Build and maintain technical enablement materials including architecture guides, troubleshooting playbooks, and best practices
Deliver technical workshops and certification training sessions for partner technical teams
Support partners with advanced troubleshooting, escalations, and architectural guidance
Participate in quarterly partner reviews focused on technical quality and customer satisfaction
Help partners design scalable managed service and multi-tenant deployment models
Identify partner skill gaps and develop enablement initiatives to improve delivery quality
What Will You Have
10+ years of cybersecurity experience, including 5+ years in customer-facing technical roles such as TAM, Solutions Architect, or Sales Engineer
Strong hands-on experience with SIEM, XDR/EDR, vulnerability management, threat detection, and exposure management platforms
Experience designing integrations, APIs, data pipelines, and orchestration workflows
Strong command-line and troubleshooting skills across Linux, macOS, and Windows environments
Familiarity with Infrastructure-as-Code concepts such as Terraform and CloudFormation
Working knowledge of AWS and/or GCP environments
Excellent communication and presentation skills with the ability to engage both technical teams and executive stakeholders
Experience leading customer workshops, technical reviews, and strategic discussions
Strong customer-facing mindset with experience driving retention and expansion opportunities
Ability to work independently while managing multiple customer and partner relationships
Security certifications such as CISSP, CISM, CEH, OSCP, or equivalent (completed or in progress)
Experience with Breach & Attack Simulation, MDR, DevSecOps, Cloud Security, or Threat Intelligence is a strong advantage
Availability to support EMEA customers and occasional travel requirements
Additional European languages are a plus
