Salesforce Core Architecture: Oversee the architectural design, customization, and scalability of our Salesforce platform (Sales Cloud, Service Cloud, Marketing Cloud / Data Cloud, and Experience Cloud).
Broad Software Engineering: Lead the development of modern technical solutions beyond CRM bounds, including custom microservices, event-driven middleware, REST/GraphQL APIs, and data integration pipelines.
Sales & Outreach Tech Stack: Architect high-volume CC-Sales workflows, omni-channel contact center technology integrations, automated outreach trigger engines, and partner portals.
Team Management & Engineering Excellence
People Leadership: Hire, mentor, and retain a high-performing engineering team comprising Salesforce developers, full-stack software engineers, and integration specialists.
Agile Culture: Drive continuous delivery in an Agile/Scrum environment—leading backlog refinement, sprint execution, code reviews, and architecture design sessions.
Cross-Functional Collaboration: Partner closely with Product Management, Design, Security, Marketing, Sales Operations, and Executive Leadership to translate strategy into technical deliverables.
Governance, Quality & Innovation
DevOps & Release Management: Enforce robust DevOps practices, automated testing, CI/CD deployment pipelines, environment management (sandboxes to production), and Salesforce governor limit optimizations.
AI & Next-Gen Capabilities: Evaluate and integrate emerging technologies—including Salesforce Agentforce/Einstein AI, LLM/Generative AI orchestration, and automated routing—to enhance platform performance and business velocity.
Security & Compliance: Ensure all solutions comply with enterprise security controls, data governance, and privacy regulations (HIPAA, CCPA, SOC2).
Qualifications & Requirements
Required Qualifications
Experience
6+ years of experience in software engineering, with strong hands-on development fundamentals.
2+ years managing or developing software engineering teams in Agile, cloud-first environments.
Salesforce Proficiency: Deep technical knowledge of the Salesforce platform, including Apex, Lightning Web Components (LWC), Flow Orchestration, Sales Cloud, Service Cloud, and Marketing Cloud/Data Cloud.
Broader Engineering Stack: Background in full-stack or backend software development (e.g., Java, Node.js, Python, microservices architecture, REST/GraphQL APIs, relational and non-relational databases).
Integration Expertise: Proven experience integrating Salesforce with external enterprise applications using middleware (MuleSoft, Workato) or cloud-native serverless/API services (AWS, GCP, or Azure).
Domain Exposure: Direct experience delivering tech solutions for high-volume Contact Center/Telesales operations, Marketing automation, or Partner/Outreach platforms.
Preferred Qualifications
Salesforce Certifications: Certified Salesforce System Architect, Application Architect, or CTA track certifications.
Cloud & Modern DevOps: Hands-on experience with Docker/Kubernetes, CI/CD tooling (GitHub Actions, Copado, SFDX), and cloud-native architecture.
AI & Intelligent Automation: Experience operationalizing AI capabilities, intelligent agentic workflows, or vector search integrations within CRM and outreach applications.
Industry Experience: Background in Healthcare, Retail Health, HealthTech, or related regulated domain environments.
Education: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience.
Pay Range
The typical pay range for this role is
$106,605.00 - $284,280.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 11/20/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
