Provide accurate information and wayfinding support; escort guests when appropriate.
Ensure all individuals entering the building are properly badged and authorized.
Issue and track temporary badges using visitor management systems; support badging processes for new hires, contractors, and employees.
Answer and route incoming calls professionally, using standard scripts and escalation protocols.
Monitor general inboxes or communication platforms to ensure timely responses.
Support onsite events including coordination, setup, catering, and attendee management.
Ensure lobby monitors display relevant content (e.g., meetings, events, birthdays, work anniversaries).
Collaborate with Workplace Experience leadership on hospitality programming and initiatives.
Proactively identify and report maintenance or service needs to ensure a high-quality front-of-house experience.
Receive and triage incoming USPS mail and packages; coordinate courier services.
Maintain awareness of Lost & Found and luggage management policies; support tracking and return processes.
Perform general office duties including data entry, inventory checks, document prep, and logistics support.
Facilitate office tours and assist internal clients with logistics needs.
Serve as a cultural ambassador for the workplace, ensuring every interaction reflects the organization’s values of professionalism.
Support executives and VIPs with meeting setup, catering, and supply coordination.
Collaborate with Security to monitor front-of-house spaces and report concerns.
Perform opening/closing tasks, stock supplies, and complete requests with initiative.
Assist with special projects as requested.
Knowledge & Experience
Strong understanding of front desk operations, hospitality, and workplace logistics.
Familiarity with visitor management systems, Microsoft Office Suite, and workplace communication platforms.
Knowledge of building layouts, meeting room configurations, and key personnel.
Ability to read and follow detailed instructions and standard operating procedures.
Key Competencies
Communication Proficiency (oral and written)
Customer Focus and Emotional Intelligence
Team Orientation and Collaboration
Multi-Tasking and Organizational Skills
Initiative and Problem Solving
Professionalism and Discretion
Attention to Detail
Adaptability and Composure in High-Visibility Environments
REQUIRED EDUCATION
High School Diploma or GED required
College degree preferred or equivalent experience in hospitality, administration, or workplace services
RELEVANT EXPERIENCE
Minimum 2 years of office administration, reception, or hospitality experience
Experience supporting executives and VIPs preferred
Prior experience in a fast-paced, client-facing environment strongly preferred
ADDITIONAL QUALIFICATIONS
Ability to interact professionally with employees, senior leadership, and external guests
Proven ability to follow directions and company policies
Strong written and verbal communication skills
Proficiency in Microsoft Outlook, Word, Excel; PowerPoint and Teams a plus
Ability to lift up to 40 pounds for event setup or office logistics
Ability to prioritize and manage multiple tasks simultaneously
Flexible, energetic, and service-oriented mindset
Physical Work Requirements
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions:
Must be able to sit, stand, or walk for extended periods
Frequent reaching, bending, and movement between buildings or outdoor areas
Regular use of office equipment including phones, computers, scanners, and copy machines
Ability to lift up to 40 pounds and support event or office setup tasks
Visual and auditory acuity sufficient to read documents and communicate clearly
Scheduling
Standard business hours coverage required; must ensure reception is staffed at all times
May be required to work extended hours, weekends, or respond to after-hours building-related activity
Must be available for emergency callbacks or priority situations as needed
Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Conditions of employment
All offers of employment are contingent upon: Legal Documentation establishing identity and eligibility to be legally employed in the US/United States Citizenship, Drug Testing, Criminal background check, Clean DMV record (for related driving roles), Education verification, and Reference checks.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $22.62 - $26.61
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “Cushman & Wakefield”
