Client, Vendor & Contractor Coordination
Serve as a primary point of contact for facility-related inquiries, concerns, and service requests.
Coordinate with clients, landlords, vendors, and contractors to resolve issues and provide status updates.
Schedule and oversee vendor activities related to equipment maintenance, repairs, and facility services.
Maintain accurate vendor records and contact information within shared systems and platforms.
Ensure effective communication and documentation between all stakeholders.
Laboratory & Manufacturing Support
Support research and development environments involving non-GxP equipment and devices.
Provide coordination support for manufacturing spaces utilizing GxP-regulated equipment and processes.
Adhere to standard operating procedures (SOPs), quality requirements, and compliance standards.
Maintain knowledge of laboratory access requirements, safety protocols, personal protective equipment (PPE), and restricted-area procedures.
Ensure accurate documentation and attention to detail in regulated environments.
Work Order & Asset Management
Schedule, track, and document preventive maintenance and repair activities for facility and laboratory equipment.
Review work order details, generate reports, and monitor service completion through Nuvolo and other facility management systems.
Collaborate with planners and schedulers to ensure customer satisfaction and timely execution of work.
Maintain accurate records and support asset management activities.
Procurement & Financial Administration
Obtain vendor quotes, proposals, and bids for facility-related services and projects.
Assist with purchase order creation, service contracts, and procurement activities utilizing Coupa and related systems.
Review invoices for accuracy and coordinate payment processing.
Follow up on open purchase orders, invoice reconciliation, and accounts payable activities.
Support annual service contract renewals and vendor agreement management.
Training & Continuous Improvement
Assist with onboarding and training of new team members.
Maintain and update job aids, operating procedures, contact lists, and shared documentation.
Contribute to process improvements that enhance service delivery, operational efficiency, and customer satisfaction.
Participate in ongoing training and professional development initiatives.
Key Competencies
Excellent verbal and written communication skills
Strong customer service and relationship management abilities
Initiative and problem-solving mindset
Sense of urgency and accountability
Ability to manage multiple priorities simultaneously
Strong attention to detail and accuracy
Financial and procurement awareness
Effective time management and organizational skills
Collaborative team-oriented approach
Minimum Qualifications
Education
High School Diploma or GED required.
Associate's or Bachelor's degree in Facilities Management, Business Administration, Property Management, Engineering, or a related field preferred.
Experience
Minimum of 1 year of experience in facilities coordination, administrative support, tenant services, accounting support, or a related role.
Experience with data entry, reporting, scheduling, document management, and customer communications.
Strong customer service experience required.
Experience in facilities management, property management, commercial real estate, life sciences, laboratory operations, or professional services environments preferred.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $34.00 - $40.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “C&W Services”
