Maintenance and procedural compliance: Ensure PPM is completed to schedule and quality requirements; verify MOP, SOP, EOP, manufacturer guidance, PTW, risk assessments, isolations, impairments and return-to-normal controls before closing work.
Alarm, incident and emergency management: Ensure alarms are acknowledged and physically verified, lead troubleshooting and stabilisation, maintain incident communications through approved channels, review incident reports, support RCA, and take operational leadership until formally relieved.
Vendor, contractor and access control: Coordinate vendor work and escorts, monitor quality and housekeeping, enforce restricted-area access, and stop unauthorised, unsafe or procedure-deviating activities that could affect operations.
Risk, defects and safety: Assess operational risks for maintenance, abnormal conditions and temporary configurations; track defects to permanent closure, stop unsafe work, enforce PPE and EHS controls, and escalate high-risk or overdue matters.
Customer and stakeholder management: Ensure Service Desk, customer and vendor requests are acknowledged and progressed within the applicable SLA; maintain clear communication with Facilities Management, standby personnel and other stakeholders.
Performance and capability: Monitor KPI and SLA performance, coach the shift team, coordinate toolbox briefings, technical training and EOP drills, identify competency gaps, and implement corrective actions for repeated performance issues.
Continuous improvement: Review incidents, near misses, equipment trends and operating observations to improve procedures, inspections, maintenance practices, reporting and shift effectiveness.
PEOPLE LEADER RESPONSIBILITIES
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Leads/Assigns/Delegates tasks to direct reports and manages a team
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Leads/Assigns/Delegates tasks to project team
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None
KEY SKILLS AND CAPABILITIES
§ Strong knowledge of critical electrical and mechanical systems, BMS monitoring, chilled-water systems, cooling towers, pumps, chillers, UPS, generators and data hall environmental control.
§ Proven shift leadership, manpower deployment, coaching, contractor control and stakeholder communication capability.
§ Strong incident command, troubleshooting, escalation, emergency response and operational risk assessment skills.
§ Working knowledge of MOP, SOP, EOP, PPM, PTW, risk assessment, LOTO, access control and document-control requirements.
§ Ability to analyse alarms, trends, recurring defects, KPI/SLA performance and maintenance quality.
§ Clear written reporting, incident chronology, shift handover and customer communication skills.
PROFESSIONAL EXPERIENCE
§ 5+ years of experience in data centre, critical facilities or mission-critical M&E operations, including supervisory responsibility.
§ Relevant diploma, degree, trade or technical qualification in Electrical, Mechanical, Building Services, Facilities Engineering or a related discipline.
§ Demonstrated experience leading operational shifts, incidents, emergency response, maintenance and vendor activities.
§ Relevant safety, electrical, mechanical, data centre or emergency response certifications are advantageous.
§ Able to provide operational leadership during incidents, maintenance and emergency conditions.
INCO: “Cushman & Wakefield”
