Implement and debug technical solutions with an emphasis on quality and efficiency.
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, ACLs, etc.
Develop and maintain automated test scripts with ServiceNow’s Automated Test Framework (ATF) for both functional and regression testing.
Participate in design and code reviews to verify the development team's comprehension of specifications and compliance with coding standards.
Utilize automation where possible to facilitate effective build and deployment processes.
Assists technical and infrastructure teams in understanding ServiceNow design and specs, collaborates across functions to deliver quality solutions and improve processes.
Contribute to IT standards, processes, procedures, guidelines, and end-user support documentation.
Delivers level 3 support for high-priority issues.
Offers training to end users and junior team members as required.
Education, Licenses, Certifications
College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations.
To be successful in this role you will need the following
Must Have Skills
4 years of experience with software design and ServiceNow development.
Proficiency in ServiceNow ITSM, including platform analytics, dashboards, reports, and implementation of catalog items and record producers.
Knowledge of Virtual Agent and Agent Chat capabilities.
Experience in working with Web technologies, including API, JavaScript, HTML, and CSS.
Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.
Experience with ServiceNow integration with 3rd party software and applications.
Strong problem-solving abilities, communication skills, teamwork, and a solution-focused mindset.
Advanced English Level
Nice To Have
ITIL v3 or v4 foundations certification, solid knowledge of Agile delivery, and ServiceNow application developer/system administrator certifications highly preferred.
Experience
Significant relevant experience required. 5-7 years of experience.
