Strengthen Collaboration & Communication – Build alignment across diverse stakeholders through clear communication, adaptability, and constructive conflict resolution, fostering productive partnerships worldwide.
Ensure Accountability & Operational Excellence – Establish clear expectations, drive ownership, and continuously improve work processes to deliver consistent, reliable, and measurable business outcomes
To be successful in this role you will need the following
Technical Leadership & Team Development – Lead, coach, and develop technical support teams, providing guidance on complex issues while building employee capability and career growth.
Operational Excellence & Continuous Improvement – Drive process improvements, optimize workflows, and manage operational policies, budgets, and performance to meet evolving customer and business needs.
Customer Focus & Escalation Management – Ensure service excellence by resolving complex customer issues, maintaining service levels, and delivering high-quality support that drives customer satisfaction.
Collaboration & Capability Building – Partner effectively across functions and with distribution channels while mentoring regional technicians to strengthen technical expertise and overall service capability.
Education, Licenses, Certifications
- College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Significant level of relevant work experience, including supervisory experience, required. Prior experience in a technical role is highly preferred.
Extensive knowledge and hands-on experience with heavy vehicle drive axles, drivelines, and steer axles, including product design, manufacturing processes, and failure analysis.
Advanced proficiency in Microsoft Excel, including Power Pivot and Power Query, with demonstrated experience analyzing large and complex datasets to identify failure trends, patterns, and root causes.
Strong proficiency in Microsoft PowerPoint, with the ability to develop clear, compelling technical presentations and effectively communicate complex technical information to cross-functional teams and business leadership.
Experience working directly with end customers, including fleets, dealers, and OEMs, to investigate and address technical concerns and provide technical content, recommendations, and support.
Ability to translate complex technical data and analysis into clear, actionable conclusions for both technical and non-technical stakeholders.
Strong written and verbal communication skills, with the ability to collaborate effectively across engineering, manufacturing, quality, sales, and customer-facing organizations.
Experience working with and navigating PTC Windchill to review product drawings, engineering specifications, bills of material, and other product documentation.
Proficiency with Microsoft SharePoint for organizing, maintaining, and documenting product knowledge, technical information, and engineering resources to support organizational knowledge sharing.
