Competencies: Process Management and Optimization - Designs, refines, and automates IT operations processes to improve efficiency, consistency, service quality, security, and cost effectiveness across diverse environments. Service Quality and Reliability - Ensures IT services consistently meet performance, availability, and user satisfaction expectations by proactively maintaining service integrity, minimizing disruptions, and driving continuous improvement through collaboration, cost-effective practices, and operational excellence. Risk Management - Proactively identifies, assesses, and mitigates risks to IT services, data, and operations by applying structured controls and communication strategies to strengthen resilience, ensure compliance, and reduce business impact through structured controls, cost-aware decision-making, and communication strategies. Incident and Problem Management - Responds to disruptions and recurring issues by restoring service quickly, identifying root causes, and applying structured methods to reduce risk, improve reliability, and prevent recurrence. Standardization and Documentation - Creates and maintains clear, accessible documentation and standardized procedures to ensure consistent practices, traceability, and knowledge sharing across IT environments. Technical Passion and Drive - Models curiosity and excitement for technology by self-initiating continuous development, experimenting with emerging technologies, and identifying insertion opportunities that accelerate business performance. Security and Compliance - Applies standards, tools, and best practices to embed security, privacy, and compliance into the design/build/test/operate lifecycle for products, services, apps, systems, software, and configurations—balancing protection, efficiency, and cost. Driving Effective Outcomes - Takes ownership, acts with urgency, and initiates action to turn goals into clear plans, decisions, guardrails, and cadences while navigating ambiguity and change to drive momentum and deliver consistent results. Engaging with Impact - Communicates with clarity and purpose to align stakeholders, foster collaboration, build trust, and influence coordinated action across teams and functions to accelerate outcomes. Values Differences - Recognizing the value that different perspectives and cultures bring to an organization. Ensuring Customer Success - Embraces a customer-first mindset to deliver outcomes by linking customer needs and business priorities to aligned solutions, delivery, adoption, satisfaction, and realized value through sustained engagement that builds partnership and trust. Managing People and Teams - Builds inclusive teams that empower ownership, deepen capabilities, and ensure fair, timely performance accountability, creating an environment where people can deliver their best work and top performance. Directs Work - Creates conditions for team success with clear goals, priorities, work plans, standards, effective processes, resourcing, and governance to enable fast, empowered, accountable, and quality execution. Education, Licenses, Certifications: College, university, or equivalent degree in Computer Science, Information Technology, Engineering, or related subject, or relevant equivalent experience required. Global Information Assurance Certification (GIAC) Security Essentials Certification, GIAC Security Leadership Certification, Information Systems Audit and Control Association (ISACA) Certified Information Security Manager, Microsoft Certified Systems Engineer: Security, or Certified Information Systems Security Professional (CISSP) certification preferred. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Understanding of the capabilities and configuration of industrial cybersecurity controls and solutions across multiple facets; for example: asset management, vulnerability management, anomaly detection, identity and access management, network security, endpoint security, application security, IDS/IPS, deep packet inspection, SIEM, data analytics, security and/or risk management and product development. Demonstrated ability to lead teams, manage budgets, and build organizational capability. Excellent communication and stakeholder management skills, with the ability to influence policy and advocate for cybersecurity best practices. Proven experience in cybersecurity management or equivalent leadership role.
