Navigate Complexity and Resolve Challenges: Apply sound judgment, critical thinking, and decision-making skills to manage complex situations, handle conflict effectively, and keep business priorities moving forward.
Champion Customer Focus, Inclusion, and Continuous Improvement: Build strong customer relationships, value diverse perspectives, optimize work processes, and promote a culture of self-awareness, continuous learning, and operational excellence.
To be successful in this role you will need the following
Strong People Leadership Skills: Ability to lead, develop, and inspire high-performing teams while coaching, mentoring, and providing meaningful performance feedback.
Employee Relations & Conflict Resolution Expertise: Experience handling employee concerns, providing guidance on HR matters, and effectively resolving complex or sensitive workplace issues.
Customer-Focused Mindset: Commitment to delivering exceptional employee and manager experiences through timely, accurate, and solution-oriented support.
Stakeholder Management & Collaboration Skills: Ability to build trusted relationships and partner effectively with employees, managers, HR teams, and business leaders across diverse locations and functions.
HR Operations & Compliance Knowledge: Understanding of HR policies, processes, employment practices, and regulatory requirements to ensure consistent and compliant service delivery.
Process Improvement & Operational Excellence Capabilities: Ability to identify efficiencies, optimize workflows, and drive continuous improvement initiatives that enhance service quality and team effectiveness.
Analytical & Data-Driven Decision-Making Skills: Experience leveraging workforce insights, metrics, and predictive analytics to improve employee engagement, service outcomes, and business performance.
Strong Communication & Coaching Abilities: Ability to clearly communicate information, manage escalations, influence outcomes, and guide employees and managers through complex situations with confidence and professionalism.
- Education, Licenses, Certifications: College, university, or equivalent degree in Human Resources, Business, or related field highly preferred
- Experience: Significant relevant work experience required.
This role provides Human Resources leadership support for the Asheville and Forest City CDBS sites and requires regular onsite presence at both locations. Limited remote work may be available on an occasional basis, subject to business needs and manager approval.
8+ years of progressive Human Resources experience, including HR business partnership, talent and workforce strategy, employee relations, organizational development, and leadership coaching.
Prior experience managing direct reports and leading teams, with demonstrated success in talent development, performance management, and creating an inclusive, high-performing work environment.
