Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
Action Driverline calls
To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable
Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
Requirement to learn and use Customer specific systems
Ensure all additional costs are captured and reported correctly within the agreed timeframe
Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager
Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
Complete a daily task list as confirmation all requirements are fulfilled before end of day
Support Customer Service team as a whole as and when required / asked
Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system
What you’ll need ...
GCSE grade ‘C’ or above in Maths and English
Equivalent of 5 GCSE grade ‘C’ or above
Previous experience within a customer service environment
Good geographical or transport knowledge.
Good numeracy and literacy level in order to carry out tasks efficiently and accurately
Good knowledge of Microsoft systems; Excel and Outlook in particular
What is in it for you?
If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.
Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
Eye Care Vouchers – free eye tests and discounts on prescription glasses.
Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.
