If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.
Responsibilities
Infrastructure Strategy & Architecture
Define and execute the multi-year roadmap for infrastructure and operations services
Lead hybrid cloud strategy across Azure, AWS, and Microsoft 365
Establish standards for availability, scalability, resiliency, automation, and cost optimization
Drive lifecycle planning for compute, storage, networking, identity, and endpoint platforms
Evaluate new technologies and vendors to modernize and simplify the environment
Align infrastructure investments to business priorities and growth plans
Infrastructure & Platform Operations
Own availability, performance, and security of
Data centers and hosted environments
Cloud infrastructure (Azure, AWS, Microsoft 365)
Core enterprise systems and identity services
Backup, disaster recovery, and business continuity platforms
Endpoint/device management platforms
Ensure SLAs and operational targets are consistently achieved
Lead incident, change, and problem management practices
Oversee monitoring, alerting, and operational health reporting
Provide senior-level technical escalation and decision-making
Reliability Engineering & Service Excellence
Promote reliability-focused practices, including monitoring, observability, automation, and root cause analysis
Oversee Site Reliability Engineering (SRE) functions to improve system stability and performance
Reduce recurring incidents and operational risk through proactive improvements
Champion operational maturity and continuous service improvement
Risk, Security & Compliance
Partner with Information Security and Audit to maintain effective IT governance and controls
Support SOX and PCI compliance across infrastructure and operational systems
Ensure appropriate access management, logging, backup, and recovery standards
Participate in audits, assessments, and remediation efforts
Maintain documentation and processes to support regulatory requirements
Leadership & Organizational Development
Lead managers and technical teams across infrastructure engineering, support services, and telecommunications
Set priorities, capacity plans, and performance expectations
Coach and develop leaders and senior engineers
Foster a culture of accountability, service excellence, and continuous improvement
Financial & Vendor Management
Own infrastructure and operations budgets and forecasting
Manage vendor relationships, contracts, and renewals
Negotiate hardware, cloud, telecom, and services agreements
Balance cost optimization with performance and reliability needs
Stakeholder Partnership
Serve as the primary technology operations leader for business stakeholders
Translate business requirements into scalable and reliable solutions
Communicate risks, performance, and strategy to senior leadership
Collaborate cross-functionally with Security, Applications, Finance, and Workplace teams
Scope of Ownership
Hybrid cloud platforms (Azure, AWS, Microsoft 365)
On-prem data centers and core infrastructure
Backup and disaster recovery
Endpoint and device management
ITSM platforms and operational tooling
Compliance and operational controls (SOX/PCI)
Multiple teams including managers, engineers, and support staff
Qualifications
Required
10+ years progressive IT infrastructure or operations experience
5+ years people leadership experience
Experience leading both engineering and support functions
Strong knowledge of both cloud platforms and enterprise infrastructure
Experience managing budgets, vendors, and contracts
Experience supporting SOX/PCI or similar compliance frameworks
Excellent communication and stakeholder management skills
Preferred
Microsoft cloud technologies (Azure, Intune, Microsoft 365)
AWS cloud platform experience
Experience leading or overseeing Site Reliability Engineering (SRE) or reliability practices
ITIL or service management frameworks
Telecommunications/VoIP/UCaaS experience
Multi-site or distributed workforce support experience
Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
#LI-MT1
#LI-Hybrid
Infrastructure Strategy & Architecture
Define and execute the multi-year roadmap for infrastructure and operations services
Lead hybrid cloud strategy across Azure, AWS, and Microsoft 365
Establish standards for availability, scalability, resiliency, automation, and cost optimization
Drive lifecycle planning for compute, storage, networking, identity, and endpoint platforms
Evaluate new technologies and vendors to modernize and simplify the environment
Align infrastructure investments to business priorities and growth plans
Infrastructure & Platform Operations
Own availability, performance, and security of
Data centers and hosted environments
Cloud infrastructure (Azure, AWS, Microsoft 365)
Core enterprise systems and identity services
Backup, disaster recovery, and business continuity platforms
Endpoint/device management platforms
Ensure SLAs and operational targets are consistently achieved
Lead incident, change, and problem management practices
Oversee monitoring, alerting, and operational health reporting
Provide senior-level technical escalation and decision-making
Reliability Engineering & Service Excellence
Promote reliability-focused practices, including monitoring, observability, automation, and root cause analysis
Oversee Site Reliability Engineering (SRE) functions to improve system stability and performance
Reduce recurring incidents and operational risk through proactive improvements
Champion operational maturity and continuous service improvement
Risk, Security & Compliance
Partner with Information Security and Audit to maintain effective IT governance and controls
Support SOX and PCI compliance across infrastructure and operational systems
Ensure appropriate access management, logging, backup, and recovery standards
Participate in audits, assessments, and remediation efforts
Maintain documentation and processes to support regulatory requirements
Leadership & Organizational Development
Lead managers and technical teams across infrastructure engineering, support services, and telecommunications
Set priorities, capacity plans, and performance expectations
Coach and develop leaders and senior engineers
Foster a culture of accountability, service excellence, and continuous improvement
Financial & Vendor Management
Own infrastructure and operations budgets and forecasting
Manage vendor relationships, contracts, and renewals
Negotiate hardware, cloud, telecom, and services agreements
Balance cost optimization with performance and reliability needs
Stakeholder Partnership
Serve as the primary technology operations leader for business stakeholders
Translate business requirements into scalable and reliable solutions
Communicate risks, performance, and strategy to senior leadership
Collaborate cross-functionally with Security, Applications, Finance, and Workplace teams
Scope of Ownership
Hybrid cloud platforms (Azure, AWS, Microsoft 365)
On-prem data centers and core infrastructure
Backup and disaster recovery
Endpoint and device management
ITSM platforms and operational tooling
Compliance and operational controls (SOX/PCI)
Multiple teams including managers, engineers, and support staff
Required
10+ years progressive IT infrastructure or operations experience
5+ years people leadership experience
Experience leading both engineering and support functions
Strong knowledge of both cloud platforms and enterprise infrastructure
Experience managing budgets, vendors, and contracts
Experience supporting SOX/PCI or similar compliance frameworks
Excellent communication and stakeholder management skills
Preferred
Microsoft cloud technologies (Azure, Intune, Microsoft 365)
AWS cloud platform experience
Experience leading or overseeing Site Reliability Engineering (SRE) or reliability practices
ITIL or service management frameworks
Telecommunications/VoIP/UCaaS experience
Multi-site or distributed workforce support experience
Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
#LI-MT1
#LI-Hybrid
