Note: This position requires working onsite at our New York office Tuesday through Thursday.
Note: This position requires working onsite at our New York office Tuesday - Thursday.
TURN PLANS INTO REALITY WITH OUR NEW CUSTOMERS
About the role
As an Implementation Manager at Cube, you will play a pivotal role in our Professional Services team, working closely with our biggest customers to ensure efficient and effective onboarding. You will act as a trusted partner to customers during onboarding, supporting the successful adoption of Cube and ensuring that customers achieve their FP&A goals. Reporting to the Head of Professional Services, this role combines expertise in FP&A with strong relationship-building and creative problem-solving skills. You will have a direct impact by improving our product and services while helping finance professionals succeed.
Job Responsibilities
Lead the end-to-end onboarding process for new customers, ensuring rapid time-to-value and sustainable success.
Manage onboarding projects to ensure on-time completion within scope and to the customer's satisfaction.
Act as a thought leader, advising customers on the "Cube way" and aligning their requirements with Cube's solutions.
Configure systems to deliver solutions that meet customer needs.
Ensure all contractual terms and deliverables are met, and the customer is successfully transitioned to the Customer Success Engineer (CSE) for ongoing support.
Communicate project plans, statuses, risks, action items, and next steps to internal and external stakeholders.
Drive issue resolution and risk mitigation to ensure project success.
Seek support from Product, Sales, and PS Leadership to address project risks and roadblocks, maintaining ownership of the project throughout.
Facilitate handover to Customer Success Engineering team post-implementation, providing documentation and training materials to support customers' ongoing operational readiness.
Proactively analyze customer readiness for product usage and offer advice on better engagement with Cube.
Handle multiple concurrent projects, managing competing priorities effectively.
Experience and Education Requirements
Bachelor’s degree in Finance, Business Administration, Information Systems, or a related field. An MBA or relevant master's degree is a plus.
5+ years of experience in Implementation or Onboarding Management, particularly with analytical solutions such as Business Intelligence, Data Analytics, or FP&A.
Experience in financial planning and analysis, with a strong understanding of creating advanced financial models, finance systems, finance transformation, or consulting.
Skills
Proficient in financial/FP&A tools such as Anaplan, Adaptive, Hyperion/Essbase, Tableau, Power BI, or similar.
Comfortable using ERP systems like NetSuite, QuickBooks Online, Xero, Sage Intacct, or others.
Familiarity with customer experience tools like GuideCX, Chorus, Confluence, and Slack.
Skilled in using modern SaaS tools, especially project management systems like Jira, and proficient in Excel for modeling, reporting, and data analysis. Basic understanding of SQL is a plus.
Strong project management skills, with the ability to manage multiple projects simultaneously.
Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
Exceptional communication skills, capable of translating between technical and non-technical teams and effectively communicating customer needs internally.
Strong consultative skills, with the ability to educate customers and uncover their business needs.
Competencies
Creative problem solver who enjoys tackling complex challenges.
Proactively analyzes customer product usage and offers advice on better engagement with Cube.
Empathy for customers, with the ability to build strong relationships and act as a consultative partner.
Comfortable presenting in all-hands meetings and actively contributing to internal training and enablement programs.
Passion for helping customers achieve success and understand the importance of customer satisfaction.
Ability to maintain composure in difficult situations, effectively managing multiple customers, projects, and requests.
Resilience and the ability to recover quickly from setbacks.
Able to work independently and make decisions to ensure project success.
Ability to manage the end-to-end onboarding process with minimal supervision.
The base salary range for this role is: $110,000- $130,000 USD.
The expectations above are meant to represent the ideal candidate, but if you don’t meet all of them and think you’d be a great fit for this role, please apply. This position is open to candidates who are authorized to work in the posted location. Immigration sponsorship is not available at this time.
Full-Time Employee Benefits
We provide 100% covered employee medical, dental, and vision insurance options, including FSA/HSA options plus free memberships to OneMedical, Teladoc, and Talkspace.
Our flexible paid vacation and sick/mental health time guidelines help you get the time and space you need.
We offer stock options to all full-time employees of Cube, as we want you to be connected to the success of the company.
We offer 12 weeks of 100% paid parental leave for the birthing parent.
We offer each Cuber a quarterly learning budget to spend on books, classes, or events that support your development.
You’ll be joining an experienced team of tech startup leaders who are eager to work with you and provide support and mentorship!
You’ll work for a company that our customers are truly excited about https://www.cubesoftware.com/customers!
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