CSX
From CSX's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Job Summary
Primary job responsibilities entail monitoring and troubleshooting onboard Positive Train Control (PTC) and other locomotive onboard applications. Provide direct support to customers with PTC application and network problems in a 24/7 environment, including researching issues, escalating critical items to the SME’s and providing clear and consistent updates to all interested parties.
Perform tasks associated with problems and change management including documentation and management escalation. Provide assistance with new developments, enhancement of existing systems, analysis, problem resolution, and testing. Determine root causes of failures and operational delays through log analysis. Deploy and configure software and hardware across multiple platforms to the locomotive fleet. Triage and resolve issues on Linux based systems. Aware of key Technology and Transportation business processes. Create business analysis artifacts.
Gather and interpret relevant data and information. Work with other team members to assist and maintain a standard set of reports that will be updated and published on a regular basis. Use Microsoft Office tools to assist in compiling data for reporting and producing reports for distribution.
Maintains proper documentation. Confirm requirements by conferring with others on the team. Maintains proficiency and technical knowledge by attending educational sessions; reviewing publications; establishing personal networks and meeting with others in area of responsibility. Contributes to team effort by accomplishing related results as needed.
Applicants will be required to engage in ongoing background checks through the duration of this position with continued passing results.
Primary Activities and Responsibilities
Demonstrates basic understanding and support of Technology systems. Awareness of measures of success with business as related to Technology projects
Monitor and troubleshoot PTC applications and hardware
Provide support to PTC and locomotive customers via phone and email in a 24/7 environment
Assess current environment for automation opportunities, and leverage data to research trends and provide solutions
Miscellaneous activities and responsibilities as assigned by manager
Bachelor's Degree/4-year Degree
Equivalent Minimum Qualifications
High School Diploma/GED
2 or more years of experience in formation Systems, Transportation/Intermodal Operations or Logistics
Bachelor's Degree/4-year Degree
2 or more years of experience in formation Systems, Transportation/Intermodal Operations or Logistics
Knowledge and Skills
Problem Solving, Documentation Skills, Written and Verbal Communication Skills
Interpersonal skills to build good working relationships
Strong personal drive and motivation to learn, active, self-motivated, quick learner
Demonstrate academic achievement and proven track record of performance excellence both in and outside of the classroom
Knowledge of business processes
Analytical skills including process, design, data relationship and gap analysis
Microsoft Office skills
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