Collaborate with Sales Leadership, Marketing, Finance, HR, Legal, Compliance, Business Technology, Data Operations, and external vendors to ensure incentive plans are administered accurately, consistently, and in accordance with company policies and applicable requirements.
Lead or support cross-functional forums to review plan performance, address business questions, resolve operational issues, and align stakeholders on key decisions.
Develop clear field-facing communications, training materials, timelines, and FAQs to help sales teams understand plan mechanics, performance expectations, and payout processes.
Analyze incentive plan effectiveness, field performance trends, goal attainment, payout distribution, and potential risks or opportunities for improvement.
Manage exception, adjustment, and appeal processes with appropriate documentation, governance, stakeholder input, and timely resolution.
Identify opportunities to streamline incentive compensation operations through improved processes, automation, data quality checks, reporting enhancements, and vendor partnership.
Maintain strong control discipline around sensitive compensation data, ensuring confidentiality, accuracy, and compliance with internal standards.
Stay informed on industry practices and emerging trends in pharmaceutical incentive compensation, sales force effectiveness, and field performance management.
Qualifications
Bachelor’s degree in Business, Finance, Analytics, Life Sciences, or a related field required; advanced degree preferred.
8+ years of experience in pharmaceutical, biotech, or healthcare commercial operations, sales operations, incentive compensation, analytics, finance, or a related function.
Strong understanding of incentive compensation plan design, administration, goal setting, sales performance measurement, and payout operations.
Experience supporting multiple sales forces, business units, or product portfolios preferred.
Demonstrated ability to work cross-functionally with senior stakeholders and translate business strategy into practical operational processes.
Strong analytical skills with the ability to interpret complex data, identify trends, pressure-test assumptions, and communicate insights clearly.
Experience with sales reporting, dashboards, data validation, vendor management, and process improvement strongly preferred.
High attention to detail, strong project management skills, and the ability to manage multiple priorities within tight timelines.
Excellent written and verbal communication skills, with the ability to explain complex compensation concepts in a clear, practical, and field-friendly way.
Ability to handle confidential information with discretion and sound judgment.
Leadership Attributes
Collaborative and credible business partner who builds trust across functions and levels.
Balanced strategic and operational mindset, with the ability to see the big picture while ensuring flawless execution.
Clear communicator who can simplify complex topics and drive alignment among diverse stakeholders.
Problem solver who brings structure, urgency, and sound judgment to ambiguous or time-sensitive situations.
Continuous improvement mindset with a focus on scalable processes, stronger governance, and better user experiences for field and leadership teams.
Commitment to fairness, transparency, compliance, and integrity in all incentive compensation activities.
About CSL Behring
CSL Behring is a global biotherapeutics leader focused on discovering, developing, and delivering innovative therapies for people living with rare and serious diseases. The company’s work is grounded in a promise to help save lives and improve the health of patients around the world.
This role offers the opportunity to make a meaningful impact on commercial execution by helping CSL Behring design and administer incentive compensation programs that motivate performance, support business goals, and reinforce a consistent, transparent experience for the field.
About CSL Behring
CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.
Our Benefits
For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
