Partner with infrastructure and platform teams to ensure systems are resilient, scalable, and secure
Support application releases, patches, and configuration changes, including validation and post‑deployment monitoring
Review and assess changes for risk and operational readiness
Collaborate closely with GFS business users to understand application usage, pain points, and operational needs
Translate business issues into technical analysis and actionable remediation
Provide clear, concise communication to both technical and non‑technical stakeholders
Create and maintain technical documentation, runbooks, and support procedures
Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes
Identify opportunities to improve application reliability, supportability, and operational efficiency
Support automation efforts for monitoring, alerting, and routine operational tasks
Promote best practices in application support, security, and compliance
Required Skills & Experience
Strong experience supporting enterprise applications in a production environment
Solid understanding of
Application architecture and integrations
Databases (SQL)
Operating systems (Windows)
APIs, batch processing, and job scheduling
Experience with monitoring, logging, and alerting tools
Ability to troubleshoot across application, infrastructure, and integration layers
Typically 5+ years in application support, or a similar role
Proven experience in a Tier 2 or Tier 3 support function
Experience supporting systems in a financial services or regulated environment is strongly preferred
Strong analytical and problem‑solving skills
Calm, methodical approach when working under pressure
Excellent written and verbal communication skills
Ability to manage multiple priorities and incidents concurrently
Strong sense of ownership and accountability
Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
ITIL Foundation or higher
Relevant technical certifications (cloud, database, OS, or application platforms) are a plus
When applying for this role, please note that additional background checks may be carried out and an original of your criminal record (n*3) may be requested as evidence of integrity justified with regard to the specific needs of the position to be filled.
