Manage employee and stakeholder payroll queries through a case management/helpdesk tool, meeting service levels and improving employee experience.
Support payroll accounting deliverables including GL mapping, journal support, payroll account reconciliations, accrual inputs, and month-end close activities.
Coordinate payroll funding and payment processes, including bank/payment files and statutory remittances, in partnership with Finance/Treasury.
Maintain and improve SOPs, process maps, and control checklists to strengthen governance, audit readiness, and operational resilience.
Contribute to projects such as country transitions, M&A integrations, system enhancements, and new market entries, tracking KPIs for timeliness and quality.
REQUIRED QUALIFICATIONS
4 years of processing payroll for multiple jurisdictions.
Proficiency in Excel for reconciliations and analysis (e.g., pivots, lookups) with high attention to detail and data accuracy.
Experience using a case management/helpdesk tool (e.g., ServiceNow or similar) to manage payroll queries and SLAs.
Strong stakeholder management and communication skills across time zones, with discretion in handling sensitive data.
PREFERRED QUALIFICATIONS
Experience supporting process improvement initiatives (Lean/Six Sigma or similar).
Experience with additional HRIS environments (e.g., Workday) in a payroll-integrated setup.
When applying for this role, please note that additional background checks may be carried out and an original of your criminal record (n*3) may be requested as evidence of integrity justified with regard to the specific needs of the position to be filled.
