Consider at all times the “Money Laundering” and “Know Your Clients” issues and report any concerns to the Compliance Team
Proactively keep up to date with current industry issues
Liaise with the Jersey Financial Services Commission from time to time as needed
Ensure delivery of client service meets agreed service standards set by CSC and the client, and is compliant with risk management policies, procedures and practices
Communicate openly and honestly with clients and your team on a regular basis
Pro-actively manage and develop client relationships, playing a key role in business development
Maintain client documents with integrity and with the highest level of confidentiality
Review and manage the workload of team administrators on a daily basis reporting upwards to senior management
Work with the team to develop their skills using performance management tools, including appraisals, 1-to-1s and coaching
Provide new, innovative ideas on how to improve the efficiencies of daily tasks
Take care of and establish good relationships with all suppliers, team mates and clients
Drive the team and your personal development using all the resources available at CSC to achieve success
To undertake project work as instructed by the Director
Manage and develop good relationships with Fund team members and Central Operations
Assist the Director/ Client Director maintain oversight of aged debt and other financial information relevant to the Funds team as required by the Finance Group
Accurately record all time spent dealing with client matters to ensure the client's are correctly invoiced
Review aged debt and other financial information as required and ensure that the debt management protocol is adhered to
Your profile
At least ICSA/STEP/ACCA qualified or equivalent
Comprehensive experience within a Fund administration business
Knowledge of local legislation/Corporate Governance
Broad understanding of the wide range of fiduciary products offered by CSC
Strong people management skills and the ability to inspire and develop junior staff members
Effective communication and interpersonal skills
Ability to formulate, consider and select the most appropriate solutions
Ability to work effectively in a team
