Manage incidents through to resolution, ensuring clear documentation and stakeholder communication
Own and administer the ViewPoint security model, including: Role‑based access control, Segregation of duties, and data ringfencing
Enhance and maintain ViewPoint configuration to support evolving business requirements
Assess the impact of configuration changes and ensure operational readiness
Support testing and validation of configuration changes prior to production deployment
Provide advanced SQL support for ViewPoint, including
Writing and analysing complex SQL queries, stored procedures, views etc.
Investigating data integrity, reconciliation, and reporting issues
Supporting extracts and operational reporting
Perform controlled data fixes and updates in line with change management and audit requirements
Perform bulk data updates, uploads, and corrections using approved tools and processes
Validate data accuracy and completeness following updates
Investigate data issues, reconciliations, and discrepancies raised by the business
Ensure data changes comply with governance, audit, and change management standards
Support and maintain ViewPoint reporting, including standard and ad‑hoc reports
Troubleshoot reporting issues related to data quality, permissions, or configuration
Write and prepare reports and other materials for internal and external audiences.
Work with business users to understand reporting requirements and translate them into effective solutions
Integrate data from multiple data sets via APIs and/or data layer integrations, analyse and interpret complex data sets and make findings relevant and actionable for both internal and external stakeholders.
Participate in major incidents involving ViewPoint, providing application‑level expertise
Lead or contribute to root cause analysis for recurring or high‑impact issues
Support application releases, vendor patches, and upgrades, including pre‑ and post‑deployment validation
Liaise with Quantios support to escalate defects, track resolutions, and apply fixes
Create and maintain ViewPoint‑specific runbooks, configuration guides, and support documentation
Document security models, data processes, and reporting logic
Contribute to knowledge transfer and support readiness across the wider team
Identify opportunities to improve ViewPoint stability, usability, and support efficiency
Recommend enhancements to processes, controls, and automation where appropriate
Stay current with ViewPoint functionality, vendor updates, and best practices
Required Skills & Experience
Strong hands‑on experience supporting ViewPoint (Quantios) in a production environment
Deep understanding of
ViewPoint security and access control model
Application configuration and administration
Underlying data structures and reporting
Bulk data update processes and controls
Advanced Microsoft SQL Server skills, including
Complex querying and data analysis
Performance troubleshooting and optimization
Reporting and data extract support
Experience using SSIS or other integration/ETL tools
Strong analytical skills for troubleshooting data and reporting issues
Typically 5+ years of experience in application support
Demonstrated experience operating in a Tier 2 application support role
Experience supporting applications in a financial services or regulated environment is strongly preferred
Recognized subject‑matter expert with a high level of ownership and accountability
Strong communication skills, able to engage confidently with business users and auditors
Detail‑oriented with a strong focus on accuracy, controls, and risk management
Ability to manage multiple priorities while maintaining service quality
Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
ITIL Foundation or higher
