Support functional testing and user acceptance testing by preparing test scenarios, coordinating execution, documenting evidence, and following defects through to resolution.
Maintain delivery trackers and ensure that risks, dependencies, decisions, action items, and outstanding questions are clearly recorded and followed through.
Investigate functional and production issues, collect the relevant information, support root-cause analysis, and coordinate actions through resolution.
Support product enhancements, release readiness, implementation activities, and handover to operational and support teams.
Apply Agile delivery practices in day-to-day work, including the effective use of user stories and acceptance criteria.
Provide occasional flexibility outside normal working hours when required for urgent production issues or planned releases.
Experience and knowledge
3–8 years of relevant experience as a Business Analyst, preferably within a technology, product, banking, payments, or financial-services environment.
Strong practical experience in requirements elicitation, analysis, documentation, stakeholder coordination, and delivery support.
Familiarity with user stories, acceptance criteria, and Agile delivery is required.
Working exposure to payments processing and bank statements is preferred, but not mandatory.
Experience with Jira or Azure DevOps is preferred, but not mandatory.
Experience supporting testing or UAT, including preparation of test scenarios and coordination of defect resolution.
Experience working with global and cross-functional teams in a structured delivery environment.
Education
Graduation in any discipline
Skills and behaviours
Strong analytical and structured problem-solving skills.
Clear written and verbal communication.
Attention to detail and documentation quality.
Proactive follow-up and ownership of assigned work.
Ability to manage multiple priorities and deadlines.
Comfortable working with global, cross-functional teams.
Willingness to learn the internal systems, workflows, and Payments domain.
Collaborative and dependable team member.
Skills and behaviours
Skills and behaviours
Strong analytical and structured problem-solving skills.
This role is based in Bangalore and follows CSC’s hybrid working model and applicable office-attendance policies.
The role supports stakeholders across EMEA and the US and therefore requires flexibility within the stated working-hours model.
The position is primarily internally focused, with limited direct interaction with external clients.
3 days per week work from office for the full shift hours is mandatory
