What You’ll Be Working On
Maintenance Window Planning & Execution: Own the planning and execution of maintenance windows/production changes for high-availability cloud infrastructure, balancing minimal customer workload disruption against the need for host patching and hardware updates.
Incident Management: Coordinate cross-functional response during major incidents or unplanned outages — driving communications, leading post-incident reviews (PIRs), and tracking remediation items through to closure without compromising SLA commitments.
Network Switch Upgrades: Support planning for major network switch upgrades and migrations, tracking the hardest dependencies and flagging what's most likely to break before it does.
Technical Risk Identification: Catch technical risks in cloud availability programs before the engineering team surfaces them, and know when to solve it directly versus escalate.
Vendor & Partner Coordination: Engage directly with hardware/network vendors and Customer Success on high-stakes infrastructure upgrades, keeping customer-facing teams informed through the process.
Program Frameworks: Build lightweight, fit-for-purpose execution frameworks for well-scoped availability and reliability programs (e.g., firmware update campaigns) where none exist today.
AI-Driven Program Execution: Actively use AI tools to improve risk identification, dependency tracking, and status communication in daily program work.
Engineering Credibility: Build trust with an engineering team that hasn't previously worked with a TPM — through technical fluency in maintenance workflows and incident processes, not through imposed process
What You’ll Bring to the Team
Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent practical experience.
2 to 5+ years of experience as a Technical Program Manager, with direct exposure to cloud infrastructure, availability, or operations environments.
Working knowledge of maintenance window planning, host patching, and hardware/firmware update cycles for high-availability systems.
Experience with incident management practices: cross-functional incident coordination, post-incident reviews, and remediation tracking against SLA commitments.
Familiarity with network switch upgrade or migration planning, including how to identify and track critical dependencies.
Demonstrated ability to build basic, lightweight program processes for well-defined initiatives and to know when to escalate versus solve directly.
Active use of AI tools in program management work (risk detection, status reporting, dependency mapping), with concrete examples.
Strong written and verbal communication skills for coordinating incident response and reporting status across technical and customer-facing stakeholders
Bonus Points
Direct experience in GPU or accelerated-computing cloud infrastructure environments.
Prior experience partnering with Customer Success or customer-facing teams during infrastructure upgrades.
Exposure to designing incident management or maintenance window frameworks from scratch, rather than operating within an existing one.
Experience navigating pushback from senior technical leaders without formal authority.
Benefits
Competitive compensation and equity packages
Restricted Stock Units
Paid time off, paid holidays & leave of absence programs
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Global travel insurance & emergency assistance
Daily meals allowance
Additional perks & programs specific to location
Compensation
Compensation will be paid in the range of $200,000-$240,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
