What You’ll Be Working On
Technical Leadership & Escalations
Serve as highest-level escalation point for complex P1/P0 incidents.
Lead cross-functional root cause investigations involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers.
Partner with SRE, Software teams (Storage, Networking, Compute, K8) to design systemic fixes rather than recurring workarounds.
Reliability Architecture
Design and improve node validation, burn-in processes, performance baselining, and release readiness.
Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability.
Reduce MTTR and incident recurrence through structural improvements.
AI/ML Infrastructure Expertise
Troubleshoot NCCL, IB, GPU driver/firmware issues, distributed training failures.
Support complex AI workloads (training + inference) with performance tuning and observability improvements.
Customer-Facing Authority
Act as technical advisor during high-risk customer incidents.
Deliver executive-ready RCAs with clarity and confidence.
Drive trust through transparency and technical depth.
Mentorship & Standards
Mentor P3/P4 engineers.
Define SOPs and technical standards for support excellence.
Partner with Enablement to raise the technical bar across the organization.
What You Bring to the Team
8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles.
Advanced Linux systems expertise.
Deep Kubernetes operational experience (CKA-level or higher).
Strong networking knowledge: Infiniband, RDMA, RoCE, SDN.
Experience supporting AI/ML workloads at scale (GPU clusters).
Proven track record of resolving multi-layer, distributed system failures.
Strong customer communication and executive-facing presence.
Benefits
Competitive compensation
Restricted Stock Units
Paid time off & paid holidays
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Compensation Range
Compensation will be paid in the range of up to $180,000 - $220,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
