You'll work closely with engineering, facilities, and operations teams while mentoring junior engineers and helping establish best practices across our expanding infrastructure footprint.
WHAT YOU'LL BE WORKING ON
Hardware Operations: Lead troubleshooting, break-fix activities, and complex investigations involving GPU servers, compute, storage, and supporting infrastructure.
Incident Response: Serve as the senior technical escalation point, coordinating engineers and technicians to resolve critical infrastructure issues.
Site Operations: Oversee support tickets, prioritize technician workloads, and drive timely completion of hardware repairs and deployments.
Facilities Coordination: Partner with vendors, landlords, and facilities teams to resolve power, cooling, and infrastructure issues.
Infrastructure Reliability: Lead site audits, identify operational risks, and implement improvements to increase uptime and efficiency.
Remote Support: Troubleshoot and support remote data center locations using monitoring and out-of-band management tools.
Technical Leadership: Mentor junior engineers and contribute to cross-site initiatives, documentation, and operational best practices.
Operational Support: Manage infrastructure changes and participate in an on-call rotation.
WHAT YOU'LL BRING TO THE TEAM
Strong hands-on experience supporting mission-critical data center environments.
Advanced troubleshooting skills across GPU servers, compute, storage, and enterprise hardware.
Experience leading complex technical incidents and coordinating resolution across teams.
Proficiency with Linux administration and TCP/IP networking.
Experience with remote management tools such as iLO, iDRAC, and BMC.
Familiarity with DCIM platforms, ticketing systems, and infrastructure monitoring tools.
Understanding of data center power, cooling, and environmental systems.
Strong technical judgment, communication skills, and ability to mentor other engineers
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BONUS POINTS
Experience with AI infrastructure, GPU clusters, or high-performance computing (HPC).
Familiarity with direct liquid cooling (DLC) and high-density data center environments.
Scripting experience with Python or Bash.
Relevant certifications such as CompTIA Server+ or CCNA.
Experience improving operational processes in a fast-growing cloud infrastructure organization.
WHY CRUSOE?
At Crusoe, you'll work with cutting-edge AI infrastructure, tackle complex engineering challenges, and help build the cloud platform powering the future of artificial intelligence. Join a team where your expertise will directly impact the reliability, scalability, and success of our rapidly growing business.
Benefits
Competitive compensation and equity packages
Restricted Stock Units
Paid time off, paid holidays & leave of absence programs
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Global travel insurance & emergency assistance
Daily meals allowance
Additional perks & programs specific to location
Compensation Range
Compensation will be paid in the range of up to $110,000- $165,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
