Responsibilities
Key Responsibilities
Lead by example and establish clear expectations for accuracy, accountability, professionalism, customer service, and adherence to payroll procedures and controls.
Provide coaching, performance feedback, and development while holding team members accountable for individual and team results.
Oversee assigned payroll operations to ensure accurate, timely, and compliant processing, including appropriate validation of critical processes, controls, approvals, and reconciliations.
Serve as an escalation point for complex payroll issues; investigate discrepancies, identify root causes, and implement appropriate corrective actions.
Maintain sound judgment and composure during high-pressure payroll situations and ensure risks, errors, or control failures are escalated and addressed with transparency and urgency.
Promote a culture of ownership, collaboration, continuous improvement, and strong employee service, ensuring payroll inquiries and escalations are handled with professionalism, accuracy, urgency, and follow-through.
Partner with Human Resources, Finance, Benefits, HRIS, Treasury, and other stakeholders to resolve payroll matters and support business initiatives.
Identify opportunities to strengthen controls, reduce risk, improve processes, and increase payroll efficiency.
Support payroll system enhancements, testing, audits, and maintenance of payroll procedures and training materials.
Qualifications
Education & Credentials
Associate's degree in business or related field; or a combination of post high school and equal experience may be substituted for education. Bachelor's degree preferred.
Experience
Required: Minimum 5 years of progressive payroll experience, including hands-on experience supporting complex payroll operations.
Minimum 3 years of direct people leadership or payroll supervisory experience.
Demonstrated experience overseeing payroll controls, reconciliations, audits, payment/funding validation, exception management, and payroll issue resolution.
Experience managing high-volume and/or multi-state payroll environments.
Demonstrated ability to investigate payroll discrepancies, perform root-cause analysis, and implement sustainable corrective actions.
Demonstrated experience handling sensitive employee payroll matters and escalations with professionalism and a strong customer-service orientation.
Preferred: Experience with Oracle Cloud Payroll, ADP, or comparable enterprise payroll/HRIS platforms.
Experience supporting union, complex pay arrangements, multiple payroll populations, or geographically dispersed employee groups.
CPP certification or equivalent payroll certification.
Experience participating in payroll transformation, system implementation, automation, or process improvement initiatives.
Technical Skills
Proficient with Microsoft Office products, including Excel, Outlook, Word and PowerPoint.
Other
HRMS system knowledge preferred.
Competencies
Leadership and Accountability: Sets clear expectations, provides coaching and feedback, develops team members, and holds individuals accountable for performance and adherence to payroll procedures and controls. Payroll Knowledge and Compliance: Demonstrates strong knowledge of payroll operations, systems, compliance requirements, and applicable policies and procedures. Controls, Risk, and Judgment: Understands the importance of payroll controls, identifies potential risks, exercises sound judgment, and escalates issues appropriately. Analytical and Problem-Solving Skills: Analyzes payroll issues, identifies root causes, and develops effective and sustainable resolutions. Customer Service and Communication: Provides a strong employee and business-partner experience through clear, professional, timely, and accurate communication and follow-through. Collaboration and Relationship Management: Builds effective partnerships across Payroll, Human Resources, Finance, Benefits, HRIS, Treasury, and other business functions. Organization and Continuous Improvement: Effectively manages competing priorities and deadlines while identifying opportunities to strengthen controls, improve processes, and increase efficiency.
What We Offer?
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards include
Competitive pay with recognition programs
Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
Leave and family support: parental leave and sick leave
Learning and growth: access to training and development for continuous skill development
Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you—your success, your health, and your future.
#LI-Hybrid
Key Responsibilities
Lead by example and establish clear expectations for accuracy, accountability, professionalism, customer service, and adherence to payroll procedures and controls.
Provide coaching, performance feedback, and development while holding team members accountable for individual and team results.
Oversee assigned payroll operations to ensure accurate, timely, and compliant processing, including appropriate validation of critical processes, controls, approvals, and reconciliations.
Serve as an escalation point for complex payroll issues; investigate discrepancies, identify root causes, and implement appropriate corrective actions.
Maintain sound judgment and composure during high-pressure payroll situations and ensure risks, errors, or control failures are escalated and addressed with transparency and urgency.
Promote a culture of ownership, collaboration, continuous improvement, and strong employee service, ensuring payroll inquiries and escalations are handled with professionalism, accuracy, urgency, and follow-through.
Partner with Human Resources, Finance, Benefits, HRIS, Treasury, and other stakeholders to resolve payroll matters and support business initiatives.
Identify opportunities to strengthen controls, reduce risk, improve processes, and increase payroll efficiency.
Support payroll system enhancements, testing, audits, and maintenance of payroll procedures and training materials.
Education & Credentials
Associate's degree in business or related field; or a combination of post high school and equal experience may be substituted for education. Bachelor's degree preferred.
Experience
Required: Minimum 5 years of progressive payroll experience, including hands-on experience supporting complex payroll operations.
Minimum 3 years of direct people leadership or payroll supervisory experience.
Demonstrated experience overseeing payroll controls, reconciliations, audits, payment/funding validation, exception management, and payroll issue resolution.
Experience managing high-volume and/or multi-state payroll environments.
Demonstrated ability to investigate payroll discrepancies, perform root-cause analysis, and implement sustainable corrective actions.
Demonstrated experience handling sensitive employee payroll matters and escalations with professionalism and a strong customer-service orientation.
Preferred: Experience with Oracle Cloud Payroll, ADP, or comparable enterprise payroll/HRIS platforms.
Experience supporting union, complex pay arrangements, multiple payroll populations, or geographically dispersed employee groups.
CPP certification or equivalent payroll certification.
Experience participating in payroll transformation, system implementation, automation, or process improvement initiatives.
Technical Skills
Proficient with Microsoft Office products, including Excel, Outlook, Word and PowerPoint.
Other
HRMS system knowledge preferred.
Competencies
Leadership and Accountability: Sets clear expectations, provides coaching and feedback, develops team members, and holds individuals accountable for performance and adherence to payroll procedures and controls. Payroll Knowledge and Compliance: Demonstrates strong knowledge of payroll operations, systems, compliance requirements, and applicable policies and procedures. Controls, Risk, and Judgment: Understands the importance of payroll controls, identifies potential risks, exercises sound judgment, and escalates issues appropriately. Analytical and Problem-Solving Skills: Analyzes payroll issues, identifies root causes, and develops effective and sustainable resolutions. Customer Service and Communication: Provides a strong employee and business-partner experience through clear, professional, timely, and accurate communication and follow-through. Collaboration and Relationship Management: Builds effective partnerships across Payroll, Human Resources, Finance, Benefits, HRIS, Treasury, and other business functions. Organization and Continuous Improvement: Effectively manages competing priorities and deadlines while identifying opportunities to strengthen controls, improve processes, and increase efficiency.
What We Offer?
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards include
Competitive pay with recognition programs
Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
Leave and family support: parental leave and sick leave
Learning and growth: access to training and development for continuous skill development
Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you—your success, your health, and your future.
#LI-Hybrid
