In management at Crowe, you play a pivotal role in leading teams, guiding project execution, and deepening client relationships. You are expected to contribute to account planning, identify opportunities to add value, and ensure high-quality delivery. As your responsibilities expand, you take on broader account ownership, balancing project leadership with growing involvement in client strategy and solution development.
Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence
Role Overview
We are hiring a Microsoft Dynamics 365 Finance & Operations (F&O) – System Engineer Manager to join our Customer Success team. This role is crucial in ensuring the stability, performance, and continuous improvement of Microsoft Dynamics 365 F&O applications and their integrations.
Important - This role requires working in US hours to support clients effectively.
Working hours: 3rd Shift (5:00 PM - 2:00 AM IST)
Key Responsibilities
Primary Focus – MSFT F&O Development & Support
Provide strong, hands-on support in troubleshooting and resolving technical issues within MSFT F&O environments.
Contribute to technical design sessions, code development, peer reviews, and deployment planning.
Identify, analyze, and resolve system defects and data inconsistencies to ensure system stability.
Support monitoring of system performance and proactively help maintain optimal system health.
Cross-Functional Technical Contributions
Implement minor-to-medium complexity enhancements, bug fixes, and integrations.
Assist in developing and maintaining integrations leveraging Power Platform, Azure Logic Apps, or related Microsoft cloud services.
Utilize telemetry, monitoring tools, and analytical insights to troubleshoot performance bottlenecks and improve reliability.
Operational Excellence & Documentation
Own incident resolution workflows, ensuring accurate documentation and timely stakeholder updates.
Contribute to internal knowledge assets such as SOPs, troubleshooting guides, and operational runbooks.
Support automation initiatives for deployments, environment refreshes, and operational tasks using DevOps practices.
Expectations
Continuous Learning & Innovation
Actively explore new features and capabilities across Dynamics 365 and the Microsoft Cloud ecosystem.
Participate in knowledge-sharing sessions, team learning, and cross-functional collaboration.
Leadership, Collaboration & Communication
Coordinate effectively with cross-regional technical and functional teams.
Communicate confidently with U.S.-based stakeholders, often during overlapping working hours.
Provide guidance and mentorship to junior engineers and analysts.
Explain technical solutions clearly to both technical and non-technical audience groups.
Required Skills
Mandatory
8+ years hands-on experience in MSFT F&O (AX/F&O) technical development and support, including X++, LCS, debugging, and data entity integrations.
Strong experience identifying and resolving performance, functional, and integration issues across the F&O stack (SQL DB, AOS, services, SSRS reports).
Solid proficiency in X++ development, OOP principles, performance optimization, and scalable design.
Experience with source control and CI/CD pipelines (Git, Azure DevOps).
Strong analytical skills, structured problem-solving approach, and strong attention to detail.
Excellent English communication skills with the ability to interface directly with global stakeholders.
Ability to operate with moderate supervision and take ownership of assigned tasks.
Preferred Skills
Experience with REST/OData services, Dual-write integrations, and middleware technologies.
Exposure to monitoring and telemetry tools such as LCS monitoring, Application Insights, Azure Monitor, and Power BI.
Familiarity with Power Platform (Power Automate, Power Apps) solutions.
Basic understanding of Azure architecture components relevant to integrations.
We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
Our Benefits
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe
Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.
Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.
