The Curriculum Operations Senior Associate plays a critical role in supporting Audit learning initiatives by managing curriculum and learning design lifecycle activities, coordinating annual content reviews, maintaining learning assets, supporting live learning programs, and ensuring compliance with firm and regulatory requirements.
Key Responsibilities
Learning Design Lifecycle
Partner directly with the design team to manage eLearning lifecycle activities, monitoring progress against established timelines and ensuring work advances in alignment with the team’s priorities.
Maintain tracking tools to ensure eLearning portfolio and pipeline remain current and aligned with business priorities.
Execute recurring curriculum management processes, including coordinating course updates, deactivations, closedowns, conversions, and archive activities.
Coordinate annual review activities by initiating review cycles, tracking progress, communicating with subject matter experts, and documenting required changes.
Validate course updates, assessments, answer keys, and supporting materials prior to publication.
Manage eLearning session uploads and updates within learning systems and associated platforms.
Support the administration of non-CPE learning content, including recording management, SCORM conversions, and learning playlists.
Ensure curriculum materials are accurate, accessible, organized, and aligned with established standards.
Compliance Assurance
Ensure compliance with and documentation of NASBA, AICPA, and internal Crowe standards.
Coordinate technical reviews and required approvals with subject matter experts and stakeholders.
Conduct compliance quality assurance reviews of learning materials, review and final exam questions, and supporting resources.
Maintain documentation supporting compliance and curriculum governance processes.
Learning Program Support
Maintain and update participant-facing materials, including agendas, surveys, and resource pages.
Maintain and update SharePoint sites and learning resource repositories.
Support Audit learning program preparation and post-event activities.
Conduct testing and support quality reviews of learning sites, course environments, and learner experiences.
Coordinate with learning delivery, design, and technology teams to support successful program execution.
Project Coordination and Operational Support
Coordinate curriculum management activities across multiple concurrent projects and initiatives.
Track project milestones, deliverables, risks, issues, and dependencies.
Maintain project documentation, status reports, and action plans.
Partner with internal learning teams, external vendors, and business stakeholders to ensure timely completion of deliverables.
Escalate risks, delays, or issues that may impact project timelines or learner experience.
Support continuous improvement efforts by identifying opportunities to streamline curriculum management processes and improve operational efficiency.
Stakeholder Communication and Collaboration
Build collaborative relationships with Audit subject matter experts.
Communicate eLearning project status, upcoming deadlines, review requirements, and curriculum updates to stakeholders.
Coordinate with learning strategy, design, technology, and program delivery teams to support curriculum initiatives.
Key Competencies
Strong curriculum management and learning operations experience.
Excellent organizational and project coordination skills.
Strong attention to detail and commitment to quality.
Ability to manage multiple projects and competing priorities simultaneously.
Strong written and verbal communication skills.
Experience maintaining complex learning portfolios and curriculum records.
Ability to work independently while collaborating effectively across global teams.
Ability to support learning projects and assets with high attention to detail and accuracy
Ability to develop and edit content according to specific clients’ needs.
Commitment to process improvement and operational excellence.
Working knowledge of instructional design principles and eLearning technologies, such as Articulate 360, and an interest in expanding hands-on design and development capabilities.
Proficiency in using project management tools, such as Microsoft Office applications and SharePoint, to track and communicate project status, issues, and risk.
Experience with SharePoint and Microsoft Office applications, from design, formatting, and functionality lens to create elevated learner experiences.
General Qualifications
Bachelor’s degree required.
Minimum 5+ years of experience in learning and development, curriculum administration, learning operations, program coordination, or related fields.
Experience supporting large-scale learning curricula, eLearning or learning programs.
Experience with the practical application of instructional design and adult learning theory to help guide and support our design team to deliver visually compelling solutions and provide a rewarding experience for the learner.
Experience working in a professional services environment preferred.
Experience coordinating cross-functional projects and managing multiple stakeholders.
Experience with Microsoft Office applications, SharePoint, project management tools, and learning technologies.
We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
Our Benefits
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe
Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.
Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.
