You will work closely with Training & Onboarding (T&O) leadership and Curriculum Developers to maintain global alignment while tailoring training approaches to meet regional nuances. This includes providing follow-the-sun coverage for training platforms, supporting system administration within the region, and ensuring employees have real-time access to help and guidance.
This role is ideal for someone who thrives in fast-paced, globally distributed environments, is highly organized, and is passionate about elevating employee readiness and performance. You’ll balance people leadership, operational ownership, and hands-on training support — all while strengthening the global Falcon Complete training ecosystem.
About the Team
The Training & Onboarding team is dedicated to designing, delivering, and scaling world-class learning experiences for Falcon Complete analysts across the globe. We are a small, collaborative, and mission-focused team that partners closely with regional leadership, onboarding leads, Curriculum Developers, Service Assurance, and cross-functional stakeholders.
We work in a distributed, remote-first environment where trust, ownership, and communication are essential. As the regional extension of this global team, you will serve as the on-the-ground expert who ensures training consistency, regional visibility, and timely execution of onboarding and learning initiatives.
What You’ll Do
Manage regional training coordinators and team trainers, ensuring alignment to Training & Onboarding processes, SOPs, and expectations.
Oversee onboarding and training for all new hires in your region, ensuring a consistent, high-quality experience and timely progression through required learning paths.
Support the ongoing maintenance and evolution of training content by updating materials as processes change, tracking content health, and ensuring onboarding reflects current tools, workflows, and best practices.
Provide real-time training and system support within the region, contributing to a follow-the-sun model for key platforms that Training and Onboarding use.
Partner with Curriculum Developers to support the creation, maintenance, and continuous improvement of training content, including contributing regional insights, assisting with content development, and ensuring materials remain accurate, relevant, and aligned to operational needs.
Monitor training data and metrics to identify knowledge gaps, regional trends, or performance challenges — and propose solutions or targeted interventions.
Support intake and prioritization of regional training needs, ensuring alignment with the broader training strategy and organizational roadmap.
Maintain close communication with regional leaders, onboarding leads, and cross-functional partners to ensure visibility into progress, challenges, and upcoming initiatives.
Ensure consistent adoption of T&O-owned onboarding standards and content within your region, while tailoring the delivery and operational execution to accommodate regional workflows and schedules.
Maintain documentation, JIRA tickets, and training records to support operational transparency and continuous improvement.
Deliver hands-on training or support facilitation on an as-needed basis.
What You’ll Need
Experience in training, enablement, onboarding, or related operational roles.
Demonstrated ability to manage people and drive accountability across distributed teams.
Strong organizational skills with the ability to track training progression, monitor metrics, and identify areas of improvement.
Experience analyzing data to uncover deficiencies, trends, or readiness gaps — and articulating proposed solutions.
Excellent communication and collaboration skills across time zones and global teams.
Working knowledge of learning management systems such as Docebo (or equivalent LMS platform).
Experience working with Jira or similar project/workflow management tools.
Ability to work independently, prioritize effectively, and deliver results in a fast-moving environment.
Passion for improving employee onboarding, training experiences, and knowledge development.
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Bonus Points
Experience creating or editing training content (e.g., Articulate 360, Rise, or similar authoring tools).
Prior experience delivering technical or cybersecurity-related training.
Experience supporting global teams or working in a follow-the-sun operational model.
Background in curriculum design, instructional design, or enablement strategy.
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Benefits of Working at CrowdStrike
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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