Provide support to cross functional teams in reviewing Third Party Agents to identify the opportunities and risks of the business; sets forth a plan for managing the line of business and controlling its risks; and considers the operational integrity as it relates to the Bank’s policies and procedures
Able to manage ad hoc project tasks and meet deadlines on project timelines
Accurately assesses the impact of a critical/major incident and provides communication for distribution to appropriate parties with solutions on how to resolve the incident
Working knowledge of traditional banking systems, for example: debit and credit card issuing, processing, settlement, ACH, wires, RTP and FedNow
Conduct reviews and analysis to proactively identify required technical tasks/actions, issues, and risks
Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and ensure successful reconciliation to fulfill banking operations obligations
Qualifications
3+ years of banking, risk, payment, and/or credit card industry experience including experience with Card Brand rules and regulations as they relate to disputes, compliance and oversight
Experience working with high-risk merchant verticals and enhanced monitoring of higher risk merchant verticals preferred
Excellent interpersonal and customer service abilities
Ability to work effectively in a multi-task, high-volume environment
Able to manage ad hoc project tasks and meet deadlines on project timelines
Excellent organizational skills
Strong problem-solving skills
Ability to learn products /services and apply knowledge
Excellent oral and written communications skills
Ability to perform job functions accurately and with attention to detail
Maintain confidential customer and Bank information in a responsible and secure manner
#LI-AC1 #LI-Hybrid #LI-Onsite
Salary Range: $60,000.00 - $80,000.00
Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.
