As An Active Member Of Our Team, You Will…
Manage an industry leading team.
Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
Review Cases, Metrics, Statistics to ensure departmental success.
Mentoring and coaching to drive Engineers to their best success.
Participate and be an advocate of Customers and Engineers.
Create, maintain, enhance Processes and Procedures.
Build your technical knowledge in Cribl products and how to position them.
Ensure team success to SLA’s, CSAT and other guiding metrics.
This position will require stand-by, on-call, or off-hours duties.
If You’ve Got It - We Want It
Proven ability to be a powerful leader; Mentoring and Guiding Technical Engineers.
Strong technical skills to help mentor engineers and help guide customers to a successful solution.
Strong written and verbal communication skills.
Proven success with encouraging knowledge sharing internally and externally at every opportunity.
A deep understanding of goals and helping your team achieve them.
A passion to elevate those around you and watch them succeed.
A minimum of 3 years’ experience as a leader of a highly technical team.
10 years’ experience in customer facing roles.
Understanding of Big data and why data is important to companies.
BONUS POINTS
Experience with Cribl, Splunk, Elastic, Kafka, Kinesis, or related technologies
Experience with AWS, Azure, GCP, and other cloud platforms
The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.
In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.
In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.
Base Salary Range
$116,000—$181,000 USD
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.
