You will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes drive measurable business value.
You’ll collaborate closely with cross-functional teams across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while acting as a trusted advisor to customers throughout implementation. You’ll also help customers design, build, and maintain their own models using Cresta Opera, our proprietary self-service platform.
Responsibilities
Own end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers
Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution
Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases
Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations
Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact
Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models
Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures
Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally
Partner closely with teams in North America while helping establish regional expertise and customer success across APAC
Qualifications We Value
Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders
Demonstrated project management experience, including managing multiple complex workstreams simultaneously
Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment
2+ years of experience in conversational design, conversational AI, bot development, or related fields
Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences
Experience working directly with enterprise customers in implementation, consulting, or delivery roles
Experience operating in global or international customer environments preferred
Fluency in a second language strongly preferred
Background in Linguistics preferred
Experience with prompt engineering preferred
Experience with Dialogflow CX preferred
Perks & Benefits
We offer a comprehensive and people-first benefits package to support you at work and in life:
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Paid parental leave for all new parents welcoming a new child
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
20 days of vacation time to promote a healthy work-life blend
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
Total compensation includes Base + Bonus + Equity, along with a comprehensive benefits package for you and your family.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.
