Doing It Well
Essential Duties and Responsibilities
Safety
Read and understand the Crescent Safety Playbook – Doing It Safe
Ensure Safe and well-maintained Work Environment and conditions throughout all workspaces, facility and surrounding areas
Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture
Continually seek out and remove all forms of risk
People
Read and understand the Crescent Way.
Evaluate candidates and select the best cultural and competent fits using STAR (Select, Train, Assess, and Recognize)
Act as a liaison to shipping/warehouse associates and leads, ensuring all order and work requirements are successfully always communicated and maintain an open line of communication with the customer
Work closely and harmoniously with fellow team members and members of management
Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
Positively contribute to a team environment by fostering a culture of respect, clear and concise communication, acts with humility, and one that embodies SCARF. (Status, Certainty, Autonomy, Relatedness, and Fairness)
Ensure all customer touch points and communications are positive.
Productivity
Understand and implement Crescent policies and procedures.
Utilizes cross training to progress their Crescent People as well as themselves
Maintain productivity standards as dictate by department KPIs and goals
Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels
Maintain a monthly performance log for all Crescent Team Members
Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators
Maximize site capacity and output capability through the planning and scheduling of all resources
Assess / verify the ongoing need for resources.
Continuous Improvement
Working with other departments and utilize tools and resources to drive a lean culture
Leading projects to eliminate waste and defects within the department
Validate the use and continuous improvement of all production and operational processes
Quality
Execute quality management of material through controlling customer hardware and proper execution of QEMs.
Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.
Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner
Assist with ISO program management
Assist with FOD and parts awareness training
Maintain files for Quality Event Management
Log non-conforming parts when applicable
Ensure the root cause for all escapes is identified and corrected
Work with PQEs to identify part disposition and/or conformance issues
Inventory Management
Ensure current and accurate inventory control for each account
Ensure that there is no cross contamination of parts between accounts
Complete Supervisor Cycle Counts as applicable
Ensure Inventory accuracy goals of account are met
Be able to report out on Inventory metrics and speak to open action items
Customer Value
Respond promptly to client requests via phone or email in a professional, courteous manner
Process shipping document amendments and kit matrices upon request
Cultivate teamwork with the customer, working together to build a relationship of trust and problem solving
Understand the nuances of each customer and their needs
Report well documented and accurate metrics – DSR’s and KPI’s
Build a strong reputation with our customer as being a customer centric business leader/supervisor
Data Integrity
Operate with a reporting system/tools ensuring the complete integrity of all data
Financial
Improve organizational efficiency and waste reduction through (CI) Continuous Improvement
Financial targets supported by running a productive, quality and safety minded department
Cultural Competencies
Do It Right
Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.
Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
Follows up to ensure quality task completion
Provide direction and rally the team impetus, forge teams
Provides constructive performance feedback
Willingness to make personnel changes
Develops readiness for delegation to others and then does delegate to others
Willing to take calculated
Do It Safe
Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.
Self-assured Communicator: clear and concise; balanced talker and listener
Able communicator—good clarity, balanced talker, and listener
Patient
Effectively assertive and able to handle conflict and confrontation situations
Solution vs. blame oriented
Mixture of firmness and flexibility
Has energy and enthusiasm
Holds self and others accountable
Do It Well
Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.
Process Oriented: able to follow structure where it exists and create (document) structure as needed
Resilient: able to deal with the unexpected and not easily flustered
Detail Oriented: organized and follows up to ensure Quality tasks to completion
Systematic trainer, willing and able to develop people
Good work ethic, task focused and willing to extend extra effort
Able to follow structure where it exists and create structure where it does not
Resilient—able to deal with the unexpected, not easily flustered
Has sense of urgency
Follows up to ensure quality task completion
Work Environment / Physical Demands
Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements including evenings and weekend coverage in some cases
Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds
Management Reasoning and Organizational Skills
High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
Practical problem solver
Ability to anticipate and look ahead
Mental agility and the capacity to handle an up-tempo work pace
Idea generator
Has viable administrative, organizational and time management skills
Can shift focus as needed
Thorough, accurate, detail-oriented
Effective time manager and prioritize
Systems Usage
Customer Systems
Kronos
Performance Metrics and Trends
Safety
People
Productivity
Quality
Customer Value
Knowledge, Skills, & Capability
The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
The ability to communicate with facts, and to balance talking with listening.
Be able to speak with supplier account managers as well as those within customer service and quality to complete daily task and ensure the completion of department goals
Conduct positive and constructive communication to all associates regarding work schedules and activities.
Conduct effective communications with the GEA warehouse supervisor at beginning, middle and end of shifts.
Being self-motivated to achieve targets and to seek out improvements and accept and embrace change.
The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day.
Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments.
Cooperative and responsive to the needs of co-workers and team members; courteous and respectful in dealing with others.
Follows rules and code of conduct at work; demonstrates an ethical behavior at work.
Strong likelihood to stay with a company; level of commitment to job or organization.
Qualifications
Education & Experience
High school diploma or equivalent plus 2 years related experience or the equivalent
Experience leading teams or projects preferred
Preferred Qualifications
Associates Degree in Business or technical field
Experience managing account financials, staffing, and budget requirements
We will know that the Operation Lead is successful if they can
Run a safe and productive department
Deliver a quality product to our customer
Develop a self-sufficient team
Operate a predictable business
Drive Continuous Improvement and adopt a CI Culture within his/her team(s)
By completing this application, you are acknowledging the following
I am at least 18 years of age of older
I can perform the essential functions of this position, with or without accommodation
I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis
Pay Range
$60,000—$90,000 USD
