Credit Acceptance
From Credit Acceptance's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation.
Our Operations teams are at the heart of the dealer and customer experience, making a direct impact throughout the contract lifecycle. Team Members combine service, problem solving, and operational excellence to help customers navigate challenges, strengthen relationships, and create positive outcomes. Operations offers meaningful work, opportunities to grow your skills and career, and the chance to make a difference every day.
You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:
Develop and propose solutions to assist the customer from becoming further past due and get them current, where possible.
Develop and propose a solution to assist the customer to cancel or stop the vehicle repossession.
Consistently, efficiently, and lawfully contacting customers who are behind on their car payments.
Professionally and respectfully work with customers to help them bring and keep their account current.
Ensure the information, we depend on to contact these customers is up to date.
Support additional customer service requests.
Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (Inbound and outbound)
Bring Past Due Accounts Current and Cancel Repossessions: You will leverage our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
Provide Support: You will support customer requests, including processing one-time and recurring payments over the phone
Update Contact Information: While speaking with customers you will work to identify additional contact or vehicle information
Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance
Desire to help and believe in others when they encounter challenges in making their payments
Personable and persuasive with our customers
Comfortable negotiating, discussing sensitive financial issues, and providing solutions to customers
Remain positive, professional, determined, calm and focused when faced with challenging situations
Overcome objections to pay and develop creative solutions to help bring customers current
Quick thinker, with an ability to understand and interpret information promptly and effectively
Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
Receptive to ongoing feedback aimed at improving the performance of you and your team
Speak clearly, professionally, and articulately on the telephone
Talk and type at the same time (talking with customers while documenting relevant notes)
Comfortable with repetitive tasks, sit and talk on the phone with a headset for the vast majority of the day
Manage a flexible work schedule
Identify basic computer components and assemble/troubleshoot company issued equipment by following both written and verbal instructions
Operate company issued equipment, which may include a computer, headset, and camera
Navigate within multiple computer programs simultaneously
Knowledge of Microsoft Office products such as Outlook and Teams
Document account notes clearly and efficiently
Work independently and in a team environment
High School Diploma or GED
High speed internet connection with a minimum of 15mbps download speed
Previous customer service and/or collection experience in a call center environment
Experience in the finance or automotive industry
Experience in any position where you had to demonstrate excellent customer support or persuasive skills
Mandatory 5-week virtual training Monday through Friday 8am - 5pm PST starting on 1/4/2027
Option 1: Monday: 11am - 8pm, Tuesday: OFF, Wednesday: 5am - 2pm, Thursday: FLEX, Friday: FLEX, Saturday: OFF Sunday: 5am - 2 pm
Option 2: Monday: 5am - 2pm, Tuesday: 11am - 8pm, Wednesday: OFF, Thursday: FLEX, Friday: FLEX, Saturday: 5am - 2pm Sunday: OFF
Targeted Compensation: $17.75 - $20.85/hour based on experience, plus uncapped monthly bonus based on performance.
The estimated average bonus target for this position is $700/month.
Paid bi-weekly
Annual hourly pay increase based on your performance
#zip #LI-Remote #CACWEST
Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Positive by maintaining resiliency and focusing on solutions
Respectful by collaborating and actively listening
Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
Direct by effectively communicating and conveying courage
Earnest by taking accountability, applying feedback and effectively planning and priority setting
Remain compliant with our policies processes and legal guidelines
All other duties as assigned
Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Play the video below to learn more about our Company culture.
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