Creative Dining is hiring immediately for a full-time Retail Supervisor.
Location: 3201 Burton St SE Grand Rapids, MI 49546
Schedule: Full time schedule. Tuesday - Friday 10 am - 6:30 pm, Saturdays 8 am - 4:30 pm
Requirement: 1-2 years of experience required.
Pay Range: $20-24
YOU'D MAKE A GREAT ADDITION TO OUR TEAM! At Creative Dining, we believe in the power of hospitality to create connections and build community. If you’re passionate about culinary excellence and making a real impact, you’ll be a perfect fit for our team, where integrity, creativity, and teamwork are at the core of everything we do!
As the Peet's Coffee Retail Supervisor, you will oversee daily café operations and ensure an exceptional guest experience. You will lead the barista team, support high‑quality beverage and food production, and maintain strong service standards while operating efficiently and responsibly. You’ll work closely with the broader dining services team to keep the café running smoothly and consistently.
Essential Functions / Responsibilities
Staff Leadership
Supervise, train, and coach baristas and café staff.
Manage scheduling, performance evaluations, and corrective action when needed.
Sales & Daily Operations
Coordinate front‑of‑house activities, monitor product levels, and forecast coffee and food needs.
Manage inventory, track waste, and support adherence to budget goals.
Quality, Consistency & Café Presentation
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Ensure beverages and food items meet quality and presentation standards.
Maintain a clean, organized, and safe café environment in line with health and safety guidelines.
Customer Experience & Community Engagement
Support customer satisfaction through friendly service and quick issue resolution.
Assist with in‑store promotions, seasonal drink launches, and other marketing efforts.
Menu & Equipment Support
Contribute to menu planning, vendor coordination, and product selection.
BENEFITS FOR OUR TEAM MEMBERS
Full-time positions offer the following benefits to associates
Medical, Dental, Vision, Disability, Accident, Critical Illness Insurance & HSA Account with employer match
Employer Paid Life Insurance
Paid Time Off & Paid Holidays
Quarterly Bonus Opportunities
Complementary Meals During Shifts
Earned Wage Access
Retirement Plan
Positions located at Calvin University offer access to Calvin’s library and campus gym
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Creative Dining Services reserves the right to modify or change the essential functions of the job based on business necessity.
