Partner with the Hotel Manager to train employees on company policies, guest service standards, operating procedures, and proper equipment use.
Create an Exceptional Guest Experience
Serve as a leader and resource for guests, responding to questions, requests, and concerns with professionalism and care.
Investigate and resolve guest concerns involving guest services, housekeeping, maintenance, and other hotel operations.
Follow up on guest feedback and identify opportunities to improve satisfaction.
Coordinate with the Hotel Manager regarding VIP accounts and special guest arrangements.
Assist with front desk, housekeeping, and other guest service responsibilities as needed.
Maintain Hotel Standards
Conduct regular inspections of guest rooms and public areas to ensure cleanliness, appearance, safety, and overall quality meet established standards.
Inspect and evaluate the physical condition of the hotel and communicate maintenance or operational concerns.
Monitor guest supplies and hotel equipment inventory to ensure the team has the resources needed to provide excellent service.
Help maintain a clean, welcoming, and comfortable environment throughout the property.
Collaborate & Improve
Participate in weekly leadership meetings with department heads to discuss guest feedback, operational opportunities, company policies, and service improvements.
Work collaboratively with hotel leadership to improve efficiency, communication, and the overall guest experience.
Research and recommend new customer service materials, practices, and methods that can enhance hotel operations.
Bring a positive, solutions-oriented approach to challenges and help create a strong culture of hospitality.
What We're Looking For
Previous hospitality, hotel, guest services, or supervisory experience preferred.
Strong communication and interpersonal skills.
A genuine passion for helping people and creating positive guest experiences.
Ability to lead, coach, and motivate a diverse team.
Strong problem-solving and decision-making skills.
Excellent organization and attention to detail.
Ability to remain professional, calm, and welcoming when handling guest concerns.
Ability to work collaboratively with hotel leadership and other departments.
Flexibility to assist with a variety of hotel operations when needed.
Why This Role Matters
As a Hotel Guest Services Supervisor, you will play an important role in shaping the experience guests have throughout their stay. From supporting your team to resolving concerns and maintaining high hotel standards, your leadership will help create an environment where guests feel welcomed, valued, and cared for—and employees feel supported and empowered to succeed.
Physical Requirements & Work Environment
This position requires the ability to regularly sit, stand, walk, talk, hear, and use hands to handle or operate equipment. The employee will frequently walk and reach with hands and arms. The position regularly requires lifting and/or moving items up to 10 pounds and occasionally lifting and/or moving items up to 25 pounds.
