Embraces Continuous Improvement initiatives by suggesting and leading efforts to modify existing Standard Work procedures as necessary to improve order and quotes processes.
Manages the receipt of customer Purchase Orders (PO) through Sales Order (SO) clarification, Order Entry (OE), and initial Contract Management (CM) - supports the efforts to allow for the manufacture, shipment, and billing of the product in the most timely, accurate, economical, and efficient manner.
Receives customer Purchase Orders (POs) and reviews pricing, terms & conditions, etc., to verify accuracy (PO Clarification Process). Identifies and resolves any discrepancies in the timeliest manner.
After PO clarification, ensures that all clarified POs are promptly entered as Sales Orders (SOs) without delay.
Includes complete instructions with the Sales Order (SO) to clearly communicate all requirements for the order to others within the company, our suppliers, and the customers.
After Sales Orders (SOs) are launched within ERP, ensures any Requests for Change (RFCs) and any resulting Change Orders (COs) to any Sales Orders (SOs) are documented correctly and communicated appropriately throughout the company.
Maintains proper SO contract files.
Supports the company’s efforts to successfully invoice and collect payment from customers, should difficulties occur.
Establishes and maintains good communication channels both externally and internally for both quote and orders.
Maintains proper history of quotation / bidding outcomes, along with other associated PO and SO records and any resulting market data (includes competitive feedback on all won, lost, and cancelled efforts).
Process and investigate RGA, Return Goods Authorization. Works closely with accounting to ensure credits and debits are resolved in a timely manner.
Assists Business Managers in the execution of business models.
Crane Business System – use of CBS tools to ensure the continuous improvement of the business.
Participates actively in the CBS processes including project team involvement, problem solving, and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.
Prepares bills of material from customer-supplied drawings
Analyse various design requirements and recommends possible solutions or alternate constructions.
Resolves design issues with customers, contractors, and distributors.
Performs other duties as required.
Essential Qualifications / Experience
B.S. in Engineering, Business, or related field.
Exceptional listener with excellent time management, verbal/ written communication, and presentation skills.
You must be self-motivated, detail oriented, competitive, and a team player.
Proficient in Excel and other Microsoft Office software.
Preferred Qualifications/Experience
1-2 years of experience in an Inside Sales or Customer Service environment.
Experience in Data Analytic or CRM tools e.g. PowerBI, Tableau, Sales Force etc
EOE/Women/Minorities/Veterans/Disabled
This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.
